APC 1500 UPS: The output power is turned off.

[Anonymous user]

Hi, APC team

On our ups see all the time of the error and they are not included

below log and status UPS

02/02/2018	22:50:33	Device	UPS: The output power is turned off.
02/02/2018	22:50:33	Device	UPS: The output power is now turned on.
02/02/2018	22:50:33	Device	UPS: The output power is turned off.
02/02/2018	22:50:33	Device	UPS: The output power is now turned on.
02/02/2018	22:50:33	Device	UPS: The output power is turned off.
02/02/2018	22:50:33	Device	UPS: The output power is now turned on.
02/02/2018	22:50:33	Device	UPS: The output power is turned off.

Model

Smart-UPS 2200

SKU

SMT2200RMI2U

Serial Number

AS1752161180

Firmware Revision

UPS 09.3 (ID18)

Manufacture Date

12/29/2017

Apparent Power Rating

2200  VA

Real Power Rating

1980  W

Battery SKU

RBC43

[BillP]

Hi Ali,

Could you go to the Main Menu > Log section of your UPS LCD display, and let me know the last 10 transfer event and last 10 fault event entries.

[Anonymous user]

Hi Szabi,

02/05/2018	07:13:31	Device	UPS: The output power is turned off.
02/05/2018	07:13:31	Device	UPS: The output power is now turned on.
02/05/2018	07:13:31	Device	UPS: The output power is turned off.
02/05/2018	07:13:31	Device	UPS: The output power is now turned on.
02/05/2018	07:13:31	Device	UPS: The output power is turned off.
02/05/2018	07:13:31	Device	UPS: The output power is now turned on

02/05/2018	07:13:31	Device	UPS: The output power is turned off.
02/05/2018	07:13:31	Device	UPS: The output power is now turned on.
02/05/2018	07:13:31	Device	UPS: The output power is turned off.
02/05/2018	07:13:31	Device	UPS: The graceful shutdown period has ended.
02/05/2018	07:13:31	Device	UPS: The power for switched outlet group 1, Outlet Group 1, is off.
02/05/2018	07:13:31	Device	UPS: The power for the main outlet group, UPS Outlets, is off.
02/05/2018	07:13:28	Device	UPS: Restored the local network management interface-to-UPS communication.

[Anonymous user]

up

[BillP · Accepted solution]

Hi Ali,

Apologies for the late reply. The second series of entries also appears to be an event log transcript. What we would need to have a look at is the UPS logs that are available on the LCD display under Main Menu->Logs. The last 10 transfer events (displayed as Xfer event 1 to 10) and last 10 fault events are listed here and could be useful in finding out why the UPS is turning off the output.

Alternatively, if the UPS is not easily accessible to check the LCD display, I recommend downloading the complete log archive from the network management web interface (About>Support>Generate Logs>Download) and contacting your local APC tech support with the log file.