AP9640 - UPS Network Management Card 3 Can't find UPS

[Perio]

Hi,

I've got a SMTL1500RMI3UC UPS with a AP9640 UPS Network Management Card 3 installed. When I first installed the network card I could find the UPS with no problems. Then I decided to upgrade the firmware and I can't find the UPS anymore. I've attached a screen shot of the NMC below. Any sugestions would be great.

Cheers

[JonPro · Accepted solution]

Hi @Perio 

The application module that is loaded on the card is sy which is to be used for those cards that are installed in our Symmetra Single Phase UPS.  The correct application module for your UPS should be su which stands for SmartUPS.

I have provided the download link to the compatible firmware and the FAQ article on how to upgrade the NMC firmware.

• UPS Network Management Card 3 Firmware v2.3.1 for Smart-UPS with AP9640/41/43 (SFNMC3SU231) 
• Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device ... 

Let me know how it goes.

[Perio]

Hi JonPro,

Thanks for your reply. The firmware link worked perfectly and everything is working again.