Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

AP9640 9.5 Minute Network Timeout Error

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • AP9640 9.5 Minute Network Timeout Error
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
111
View All
Related Products
product field
Schneider Electric
Smart-UPS On-Line
product field
Schneider Electric
UPS Management

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to APC UPS Data Center & Enterprise Solutions Forum
AlexD
Crewman AlexD
Crewman

Posted: ‎2022-03-14 06:04 AM . Last Modified: ‎2022-03-14 06:07 AM

1 Like
2
1608
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-03-14 06:04 AM . Last Modified: ‎2022-03-14 06:07 AM

AP9640 9.5 Minute Network Timeout Error

My APC NIC appears to hit the 9.5 minute timeout. I have multiple UPS NICs on the same network/subnet that all work. I can ssh into the NIC and ping the default gateway. I have snmpv3 setup and can poll from the snmp server. The polling is set to occur every 60 seconds. I have tried rebooting the NIC and have not had any success.  I have tried disabling the firewall and still no change. Is there a bug related to the timeout not being refreshed?

 

 

Attachments
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 2
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2022-03-16 09:59 AM

0 Likes
1
1558
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-03-16 09:59 AM

@AlexD 

 

I suggest you upgrade to the latest firmware. 

UPS Network Management Card 3 Firmware v2.0 for Smart-UPS with AP9640/41/43 - APC USA

 

 

A very important point to keep in mind for the 2.0.0.5 update is that once an NMC3 is updated to this version, it cannot be downgraded back prior to this revision. 

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

AlexD
Crewman AlexD
Crewman

Posted: ‎2022-03-21 05:28 AM . Last Modified: ‎2022-03-21 05:29 AM

In response to BillP
0 Likes
0
1500
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-03-21 05:28 AM . Last Modified: ‎2022-03-21 05:29 AM

@BillP 

 

I upgraded to v2.0.0.5 on 3/14 for all eight NICs we have and am still experiencing the same issue with this one NIC.  The other seven NICs do not have this issue.  They all reside on the same subnet. I am able to web and ssh from another subnet to all the NICs. I am able to poll using our snmp server, which is in another subnet. I don't believe this to be a routing issue at this point. Disable/enabling the firewall does not make a difference either.

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of