AP9631 always resets to Eniwetok time zone

[BillP]

I have about 12 APC ups units with AP9631 cards in them. SRT 3000's, 5000's, 8000. The 9631 cards work fine in those units.  However, I have two SMX2000s with 9631 cards that keep resetting to this weird time zone. I can set them but then with a day or so the time zone resets. Attached are some screen shots. 

Thanks,

[B-DoubleE_apc]

Hi Greg,

Are all 12 units using the same NTP server? If they are, for testing puruposes could you put the 2 cards that are resetting themselves on "manual" time, and see if they still change timezones?

[BillP]

All 12 are using the same NTP server but that sounds like a good idea. I will try it and report back.

Thanks,

[BillP]

I put both of them on manual time and switched to my time zone(Pacific) and after one day they both switched back to NTP time and Eniwetok time zone. Very strange.

[B-DoubleE_apc · Accepted solution]

Hi Greg,

That's starting to sound like a hardware issue - I'd recommend giving a call into our technical support team for additional troubleshooting (and to check warranty status).