Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

AP9631 Firmware Update - Firmware Distributen does not match target device platform

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • AP9631 Firmware Update - Firmware Distributen does not match target device platform
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to APC UPS Data Center & Enterprise Solutions Forum
FHellmer
Crewman FHellmer
Crewman

Posted: ‎2024-01-18 02:06 AM

0 Likes
7
1838
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-01-18 02:06 AM

AP9631 Firmware Update - Firmware Distributen does not match target device platform

Hi, i have problems to upgrade the Firmware

FHellmer_0-1705572207073.png

 

 

FHellmer_1-1705572302915.png

 

 

FHellmer_2-1705572349383.png

 

 

how can i get the right firmware?

 

Best regards Frank

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 7
dpierce4776
Lieutenant dpierce4776
Lieutenant

Posted: ‎2024-01-19 06:15 AM

0 Likes
1
1795
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-01-19 06:15 AM

You have to know the make and model of the device you are putting the card in then you can search either www.apc.com or www.se.com for that card and the corresponding firmware you need. Please note that APC has two versions of the same firmware. One is for their symmetra line of devices and the other is for everything else. If you do not have one of their symmetra line of devices any firmware with "SY" in it will not work for your device and vice versa   

Reply

Link copied. Please paste this link to share this article on your social media post.

FHellmer
Crewman FHellmer
Crewman

Posted: ‎2024-01-22 11:22 PM

In response to dpierce4776
0 Likes
0
1782
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-01-22 11:22 PM

Hello, in my Post is a picture "about UPS" Model is "Smart-UPS SRT 5000", is this symmetra line or other??

Reply

Link copied. Please paste this link to share this article on your social media post.

FHellmer
Crewman FHellmer
Crewman

Posted: ‎2024-01-23 04:33 AM

0 Likes
2
1768
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-01-23 04:33 AM

additional Information

 

 

Attachments
Reply

Link copied. Please paste this link to share this article on your social media post.

dpierce4776
Lieutenant dpierce4776
Lieutenant

Posted: ‎2024-01-25 10:05 AM

In response to FHellmer
0 Likes
0
1730
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-01-25 10:05 AM

sorry the first post pictures did not come though. From the second post with pictures they did and it is not a symmetra.

So I believe that the link to the firmware you should be using is https://www.se.com/us/en/product/AP9631/ups-network-management-card-2-with-environmental-monitoring/

If you scroll down into the software and firmware section on my screen the 3rd on from the bottom says it is the "...V7.1.2 Firmware for a Smart-UPS with AP9630/31"

You can try the wizard if you like but you may have to go into the FTP interface to update the firmware manually. If you do it manually remember to upload the AOS file first then the SUMX file. 

Reply

Link copied. Please paste this link to share this article on your social media post.

Teken
Spock Teken
Spock

Posted: ‎2024-01-25 06:49 PM

In response to FHellmer
0 Likes
0
1730
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-01-25 06:49 PM

You’ll want to download the (Smart-UPS) AP9631 firmware. It’s the last one at the very bottom of the page. 

Reply

Link copied. Please paste this link to share this article on your social media post.

FHellmer
Crewman FHellmer
Crewman

Posted: ‎2024-02-01 05:26 AM

0 Likes
1
1654
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-02-01 05:26 AM

Hello,

i got this firmware upgrade to 7.12 working, via FTP.

 

C:\>cd apc

C:\APC>ftp
ftp> open 10.227.2.71
Verbindung mit 10.227.2.71 wurde hergestellt.
220 AP9631 Network Management Card AOS v6.7.2 FTP server ready.
550 NOOP requested action not taken.
Benutzer (10.227.2.71:(none)): apc
331 User name okay, need password.
Kennwort:
230 User logged in, proceed.
ftp> bin
200 TYPE Command okay.
ftp> put apc_hw05_aos_712.bin
200 PORT Command okay.
150 File status okay; about to open data connection.
226 Closing data connection.
FTP: 3130624 Bytes gesendet in 47.36Sekunden 66.10KB/s
ftp> bye

## 30 Sekunden warten

C:\APC>ftp
ftp> open 10.227.2.71
Verbindung mit 10.227.2.71 wurde hergestellt.
220 AP9631 Network Management Card AOS v7.1.2 FTP server ready.
550 NOOP requested action not taken.
Benutzer (10.227.2.71:(none)): apc
331 User name okay, need password.
Kennwort:
230 User logged in, proceed.
ftp> bin
200 TYPE Command okay.
ftp> hash
Hashmarkierungsdruck EIN FTP: (2048 Bytes/Hash).
ftp> put apc_hw05_sumx_712.bin
200 PORT Command okay.
150 File status okay; about to open data connection.
#####################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
226 Closing data connection.
FTP: 3026804 Bytes gesendet in 45.04Sekunden 67.20KB/s
ftp> bye

## 30 Sekunden warten


C:\APC>ping 10.227.2.71

Ping wird ausgeführt für 10.227.2.71 mit 32 Bytes Daten:
Antwort von 10.227.2.71: Bytes=32 Zeit<1ms TTL=254
Antwort von 10.227.2.71: Bytes=32 Zeit<1ms TTL=254

Reply

Link copied. Please paste this link to share this article on your social media post.

dpierce4776
Lieutenant dpierce4776
Lieutenant

Posted: ‎2024-02-03 07:25 AM

In response to FHellmer
0 Likes
0
1626
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-02-03 07:25 AM

Good to hear.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of