AP9630 looses IP lease from DHCP server

[edmundsca_apc]

This was originally posted on APC forums on 10/15/2013

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Hi,

I have a SMT1400 with a new AP9630 card with new 6.0.6 firmware.  I'm on a home network with a consumer grade Netgear router, and have an IP address reserved for the AP9630.  Setup and everything went fine with a few issues:

1. The email notification only works with DHCP enabled, not manual TCP.
2. SNMP notification only works with DHCP enable, not manual TCP.
3. After 24 hours TCP/IP lease is up, the card looses network connection entirely and can only be reconnected by cold-starting the card.

Shouldn't I be able to manually set the IP address and the gateway, subnet (identical to how it's listed in the GUI).  This would be more stable, but it disables SNMP notification to my NAS and also eliminated email notification.

Thanks in advance for your help!

[BillP]

This reply was originally posted by Angela on APC forums on 10/15/2013

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I am not sure what is causing this but no matter if you use DHCP, BOOTP, or Manual TCP/IP settings, this should all work. Most users do utilize manual settings versus DHCP and there are no widespread problems with this type of thing. So, there might be something else going on.

What NAS are you using? Does it require you to input the IP address of the NMC in?

If you'd like, I can take a look at your log files if you want to provide them. You can get a full dump of files from the web UI under About->Support and then select Generate Logs and after that is done, Download logs and then select "advanced editor" on your reply and attach the .tar file you receive.

[edmundsca_apc]

This was originally posted on APC forums on 10/16/2013

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Hi Angela,

Thanks for your reply.  I'm happy to send you my log files, but don't see a button in this reply box to attach them.  I think I've solved my issue however in manually assigning the TCP/IP and assigning my router ip as the primary DNS.  This seems to be the thing I was missing.

Thanks much!

Chuck E.

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 10/16/2013

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Oh ok. Yes, that sounds right, you'd need to input your DNS manually.

Anyway, if you still wanted to attach log files, you can do so by starting a reply and clicking on "Use Advanced Editor" on the top right of the reply box which offers the attach file feature.