Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

AP9619 NMC not responding at all

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • AP9619 NMC not responding at all
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Teken
Spock Teken
122
Erasmus_apc
Sisko Erasmus_apc
112
View All

Free

English

Data Center Certified Associate Exam Development Path

Strengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!

4.0
Register Browse SE University

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-30 08:35 AM . Last Modified: ‎2024-03-07 02:58 AM

0 Likes
7
1574
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:35 AM . Last Modified: ‎2024-03-07 02:58 AM

AP9619 NMC not responding at all

It's in a Smart-UPS RT 5000. I was just promoted to the network/sysadmin position a few weeks back and while working on getting a clean shutdown system for all the servers in the datacenter, realized the APC unit in one of the racks has the 9619 NMC (it has just never been attached to the network).

Trouble is, after plugging the card in to the network and running the Device IP Configuration wizard, I get nothing. It never finds it. Tried plugging in via serial and doing that part of the wizard, it never completes. Tried running hyperterminal, I'm getting no data. I found the reset hole and have tried that a few times to no avail.

I found the original QA test sheet with the MAC address on it, checked on our DHCP servers, no lease for that MAC. I have a couple other APC UPSs that the NMC could be installed in, but It would be a major headache to shut this unit down, our whole VMware ESX farm is running on it.

Any ideas?

edit: I've also made sure option 43 is set on the DHCP server. There's one orange LED illuminated on the back of the unit, looks like it's the "10/100" light. The labeling suggests there's a red/green LED on the other side of the network port (green = check mark, red = X) but that isn't illuminated at all.

Message was edited by: clauretano

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
  • Tags:
  • 9619
  • ap9619
  • ip
  • network
  • NMC
  • rt
  • serial
Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Techie_apc
Sisko Techie_apc
Sisko

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

0 Likes
0
1574
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

Chris,

If it is the APC Serial cable, the cable part number can be seen on the cable connectors itself.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
Replies 7
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 08:35 AM . Last Modified: ‎2024-03-07 02:58 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:35 AM . Last Modified: ‎2024-03-07 02:58 AM

Hello:

The best place to start would definitely be to see if you can get in by serial. What model is this unit exactly? (should be a model number on the back). What port settings are you using? What serial cable are you using to connect to it? Also, have you checked to ensure you have a good network cable going to it, and that the port on the switch is working properly? It actually sounds like it's not even getting a connection to the network.


Thanks

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
Anonymous user
Not applicable

Posted: ‎2021-06-30 08:35 AM . Last Modified: ‎2024-03-07 02:58 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:35 AM . Last Modified: ‎2024-03-07 02:58 AM

First off, thanks for all the suggestions.

Yeah, getting in by serial is actually the first thing I tried, since I assumed the card had at least been configured by the previous network admin. I get nothing, but then I can plug that serial cable into any number of network devices in the same room and it works great. The serial cable was in a bag with all the documentation for the UPS, including the temperature probe that was never even plugged in. It's 15ft long, doesn't say APC anywhere on it, but it was sealed in that bag so I'd say it's safe to guess it is from APC.

COM Port Settings: 2400bps, 8 data bits, no parity, stop bits 1, no flow control

The network cable is good (I have tested another though, because before I traced the cable I wasn't certain it was actually going to the core switch), the port on the switch is good. I guess I could mirror another port on the switch and take some packet captures to see if there's even any network traffic to/from the card. I've also tried various computers --our "utility laptop" in the datacenter uses a USB to serial adapter, so I grabbed a bigger laptop with a serial port.

The Model # of the UPS is SURT5000XLT, as found on the serial number sticker on the front of the unit behind the faceplate.

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:58 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:58 AM

you could try putting the UPS into bypass via the switch on the back, noting that while in bypass, you do not have any battery back up, reseating the network management card, and then taking the UPS back out of bypass.

when the status LED is off, it means the card is not getting power or is in a boot up state. we know its getting power though. you could also hold down the reset button for like 5-10 seconds to see if it does anything after reseating it.

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
Anonymous user
Not applicable

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

The UPS in question is being very flaky. If you go anywhere near that NMC or the serial port the whole unit shuts off (!!!!! our SAN and most ESX servers are on this yikes) so I'm going to wait until we have scheduled downtime for installing a new rack to get it done.

I'm going to put it in bypass mode, then pull out the NMC and try it in one of 4 or 5 other Smart-UPS units we have around the IT office.

Thanks for your help everyone, I'll update in a few weeks when that work gets done.

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

hmm ok. make sure you are using the actual APC serial cable since it has a different, non standard pinout. a regular ol' serial cable can cause a scenario like that.

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
Anonymous user
Not applicable

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

It's absolutely the APC one, but that's definitely good to know. It was still sealed in the bag with the environmental probe and all the documentation.

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
Techie_apc
Sisko Techie_apc
Sisko

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

0 Likes
0
1575
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 08:36 AM . Last Modified: ‎2024-03-07 02:45 AM

Chris,

If it is the APC Serial cable, the cable part number can be seen on the cable connectors itself.

Reply

Link copied. Please paste this link to share this article on your social media post.

Contact Support
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of