AP8866 won't connect to the network

[BillP]

I have an AP8866 PDU firmware version 6.4.6   I've manually configured the IP address.

I can't ping it.  The network guy can see the MAC address on the switch port. The IP and gateway are correct.

I've tried upgrading the firmware with a USB stick.  I downloaded the zip file created the directory on the drive, unzipped it, added the upload.rcf file with the correct version, rebooted the interface with the reset button and it didn't update the firmware.  When it boots I get this:

(c) Copyright 2016 All Rights Reserved  RPDU 2g APP                      v6.4.6

-------------------------------------------------------------------------------

Name      : apc09292D                                 Date : 06/27/2018

Contact   : Unknown                                   Time : 00:04:34

Location  : Unknown                                   User : Super User

Up Time   : 0 Days 0 Hours 0 Minutes                  Stat : P+ N4- N6- A+

Type ? for command listing

Use tcpip command for IP address(-i), subnet(-s), and gateway(-g)

apc>tcpip

E000: Success

Active IPv4 Settings

--------------------

  Active IPv4 Address:          0.0.0.0

  Active IPv4 Subnet Mask:      0.0.0.0

  Active IPv4 Gateway:          0.0.0.0

Manually Configured IPv4 Settings

---------------------------------

  IPv4:                 enabled

  Manual Settings:      enabled

  IPv4 Address:         10.54.30.20

  Subnet Mask:          255.255.255.0

  Gateway:              10.54.30.1

  MAC Address:          28 29 86 09 29 2D

  Domain Name:          example.com

  Host Name:            apc09292D

After attempting the firmware update, it dropped the IP but got different errors on reboot

Schneider Electric                      Network Management Card AOS      v6.4.6

(c) Copyright 2016 All Rights Reserved  RPDU 2g APP                      v6.4.6

-------------------------------------------------------------------------------

Name      : apc09292D                                 Date : 06/27/2018

Contact   : Unknown                                   Time : 00:02:56

Location  : Unknown                                   User : Super User

Up Time   : 0 Days 0 Hours 0 Minutes                  Stat : P+ N4? N6+ A+

Type ? for command listing

Use tcpip command for IP address(-i), subnet(-s), and gateway(-g)

apc>tcpip

E000: Success

Active IPv4 Settings

--------------------

  Active IPv4 Address:          0.0.0.0

  Active IPv4 Subnet Mask:      0.0.0.0

  Active IPv4 Gateway:          0.0.0.0

Manually Configured IPv4 Settings

---------------------------------

  IPv4:                 enabled

  Manual Settings:      disabled

  IPv4 Address:         0.0.0.0

  Subnet Mask:          0.0.0.0

  Gateway:              0.0.0.0

  MAC Address:          28 29 86 09 29 2D

  Domain Name:          example.com

  Host Name:            apc09292D

To say that I'm unimpressed that this $2000 power strip shipped with outdated firmware and the process to updated it is obtuse at best would be an understatement.

[B-DoubleE_apc]

Hi David,

Dropping the IP during a firmware upgrade is strange. Was this the only time the PDU was configured, or have you configured it multiple times and had the same results every time? For testing purposes, could you setup a direct network connection between the PDU LAN port and a LAN port on a laptop/local computer, similar to the setup in this article? 

After assigning the IP address the first time, was the NMC rebooted? Or was the first time the NMC was rebooted during the firmware upgrade?

[BillP · Accepted solution]

I've configured it a few times. Only once after the abortive firmware update.

I did so via the serial cable.  Upon the 3rd reboot, it's now working. Which is odd as I was configuring 2 different PDUs.

Regardless, my problem has gone away.