AP7941 Communication has been lost to the device! and ports shutting down on management reboot

[cuddylier_apc]

Hi

My AP7941 shows the following error 99% of the time:

Communication has been lost to the device!

Sometimes when I refresh it goes away and shows the power usage again but then it goes back to the error. 

When I reboot the management interface via Administration -> Reset/Reboot -> Reboot Management Interface -> Apply, all of the PDU's ports turn off and I have to turn them all back on again. 

The firmware is the latest: 3.9.2.

Anyone any ideas?

[BillP]

Hi Ryan,

Unfortunately, this is indicative of an internal communication problem/failure that cannot be resolved or repaired by any user actions. The recommendation would be that the entire PDU should be replaced. 

[cuddylier_apc]

On 1/19/2017 3:05 PM, Angela said:

Hi Ryan,

Unfortunately, this is indicative of an internal communication problem/failure that cannot be resolved or repaired by any user actions. The recommendation would be that the entire PDU should be replaced. 

I thought so, thanks for the confirmation. 

[BillP · Accepted solution]

No problem. Sorry for the bad news.