AP7930 fails gui https connection only

[Anonymous user]

https gui interface connection to AP7930 (several diff. strips, but primarily one) times out & no connect from all network access locations once/twice month

paperclip reset fixes; console connect and gui reset fixes

Ping IP= OK

ssh2 to IP= OK

Logs= nothing in logs

Firmware= flashed twice to current version 3.7

occurs across at least 2 browser types (maybe more?) IE and firefox

2 tickets opened with APC, nothing found- all requests for data responded with logs/files/etc.

Been occuring for the past year 1-3 times/month this strip and a few times on other AP7930s

Customer unwilling to take brief outtage to replace strip

John at FC

[BillP]

Do you have any of the case references numbers? Are you using HTTP or HTTPS for the web GUI? (I could probably tell that by the log files)

Depending on what's happening, something could be causing it to lock up and need to be rebooted - similar to a computer type of application.

Did they have you try a reset to defaults at any point?

[BillP]

Can you clarify - what message do the users get on the web GUI when its not working - does it time out and no page loads or say someone else is already logged in?

[Anonymous user]

HTTPS for the web GUI

Incident: 120809-000559 opened with APC (#2788-324516081-5718)

Did not have request from APC to reset to defaults

Reset of netmanagement card via SSH2, console, or paperclip reset fixes immediately.

Current firmware 3.7.3 and reflashed per APC instructions again to 3.7.3 (flashed and reflashed per APC request a 2’d time)

Event logs show nothing. Daily connections are once/day SNMP power query and once/day NTP update.

Nothing abnormal on LED display or lights-no errors indicated

I raised idle timeout from default 3 min to 8 min with no change in behavior-still fail https connect to giu

One question APC is asking is are you logging out of the gui each time or just shutting down the screen

What I am wondering is if a login is just not being logged out which will prevent http access.

Is this happening with all users?

Customer says

We don't usually close it at all, it usually times out and then we close the window. I can try logging out.

No other power strips are giving us this problem.

Thanks Angela

[BillP]

i don't suppose it is an option to use HTTP for a while to see if the same behavior occurs? i mention that because using all of the resource intensive encryption function on these devices tends to result in less than desirable behavior. I know you mentioned SSH is in use. But on the other hand, not all other Rack PDUs the user has are displaying this type of thing.

and just to clarify as well - reflashing the firmware is different than resetting the unit to defaults. a reflash does not generally do much so if the user cannot try HTTP temporarily to see if same behavior continues, I'd suggest resetting the unit to factory defaults and re-configuring it to see if the issue still persists.

[Anonymous user]

times out and no page loads

[Anonymous user]

http is not an option in this case

I will try the reset to factory defaults and then reboot and then reconfigure—all from consoling in

None of that should cause the power to the outlets to go off—correct?

[BillP]

correct. only the network management card interface will reboot which does NOT include the device and its outlets.

you can also back up your configuration file first if you'd like. It can be downloaded via SCP or FTP and is called config.ini. i imagine they had you provide that one at some point so maybe you are familiar with downloading it.

[Anonymous user]

Yes got all that

I’ll give it a try on reset to defaults and then back to the custom config

Thanks

[Anonymous user]

Here’s the config.ini if you want to take a look

Thanks

[BillP]

At first glance, I don't see anything wrong with the config file.

Also, I am not saying this will fix it but we do have another firmware version, v3.7.4 AOS/rpdu APP that's out now if you want to give it a try. I attached it to this post. I only suggest it because the AOS portion that deals a lot with this functionality has been updated a revision.

[Anonymous user · Accepted solution]

Thanks Angela, I just flashed the PDU with 3.7.4