AP7900 Will not turn on, display red indicator light

BillP · ‎2021-07-09

Hello,

I have a AP7900 and it was working fine before I made the attempt to upgrade the firmware. I was using th FTP to transfer the proper files (apc_hw02_aos_392.bin

BillP · ‎2021-07-09

Hi Michael,

There could have been an issue during the transfer of files and the firmware got corrupted. You could attempt to update the firmware again via the wizard or FTP again, if you are still able to access the unit remotely. If that is unsuccessful, I would recommend you call into our tech support line for further assistance to see if we can recover the unit. Our phone number in the US is 800-800-4272, and then follow the menu options for tech support. The network card in this model is not replaceable, unfortunately.

- Ben

See Answer In Context

BillP · ‎2021-07-09

Hi Michael,

There could have been an issue during the transfer of files and the firmware got corrupted. You could attempt to update the firmware again via the wizard or FTP again, if you are still able to access the unit remotely. If that is unsuccessful, I would recommend you call into our tech support line for further assistance to see if we can recover the unit. Our phone number in the US is 800-800-4272, and then follow the menu options for tech support. The network card in this model is not replaceable, unfortunately.

- Ben