AP6931 - The Application Was Not Able to Load / file stuck in home dir

[antonioippolito]

Hello.
I upgraded (tried to) the firmware using the windows update tool (apc_hw05_aos650_sy3p650_bootmon108).
After that, the card is not accessible through the web interface.
The card is installed in a Symmetra LX 16000.

I tried resetting to defaults and formatting but nothing changed.

I can log in with telnet and ftp. 

American Power Conversion Network Management Card AOS v6.1.1
(c) Copyright 2014 All Rights Reserved
-------------------------------------------------------------------------------
Name : apc9D5F23 Date : 02/15/2023
Contact : Unknown Time : 12:45:22
Location : Unknown User : Super User
Up Time : 0 Days 0 Hours 35 Minutes Stat : P+ N4+ N6+ A- 😐

apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9631
Serial Number: 5A1247T01092
Hardware Revision: 05
Manufacture Date: 11/19/2012
MAC Address: 00 C0 B7 9D 5F 23
Management Uptime: 0 Days 0 Hours 36 Minutes

Application Module
---------------
Invalid Module Header! 😐

APC OS(AOS)
---------------
Name: aos
Version: v6.1.1
Date: Mar 7 2014
Time: 11:52:49

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.8
Date: Apr 8 2014
Time: 10:59:40

I cannot delete a file in the root (apc_hw05_aos_611.bin) using FTP or from telnet console. 
I cannot upload new files.

Please, what can I do?

[TonKei · Accepted solution]

Hello Antonio

Lets jump to it!

The firmware you have uploaded is not compatible with the UPS the card is installed in. The Symmetra LX is considered a single-phase unit, and the firmware you have uploaded to the card it the one used for the bigger 3-phase units.

Second of all, the firmware update seems to have failed hence the the "A-" in the status line (P+ N4+ N6+ A-)

But, you should be able to remedy both of these issues by uploading the correct firmware to the NMC.

You can find the firmware here -> https://www.apc.com/us/en/product/SFSY708/ups-network-management-card-v7-0-8-firmware-for-symmetra-1...

In regard to the upgrade, I would advice doing it "manually" in this case.

The process is documented in this FAQ -> https://www.apc.com/us/en/faqs/FA156047/

The bit you should focus on is documented under "Manual (via Secure CoPy) - Network Management Card 1, 2, and 3*" or "Manual (via FTP) - Web/SNMP Card (AP9606) & Network Management Card 1 and 2*" depending on whether SCP or FTP is your method of choice.

Best regards

Tonny

[antonioippolito]

Thank you, Tonny!

Used Manual via FTP method.

On first attempt, the result was a mess: only SSH enabled (web, telnet, ftp: all disabled!). I re-enabled all using cli.

On second attempt all went fine, including installation of language pack.

Best Regards!