AP4421 acknowledge Alerts

[Grex_apc]

Hello,

is there a possible way, to acknowledge Alerts, so that I didn't get notified every 30 minutes?
If not, it should be feature request.

Thanks

[B-DoubleE_apc]

Hi Gregor,

What kind of alerts are you receiving from the ATS? If you're talking specifically about email notifications, those can be configured on a per-event or per group (critical, warning, informational) basis; you can change how often an event repeats while the condition lasts, and also configure the maximum number of email notifications you can receive on any of these events. I had recently answered a similar question on this forum, this might help: http://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/83406/ap8853-reduce-fre...

[Grex_apc]

Hello,

thank you for your fast reply. The event is "source B not available", I want to receive E-Mail Notification until I acknowledge this issue on webinterface of the ATS, and not "until cleared".

The problem is, we cannot recover Source B now, since 4 days it is "spamming" the mails, sure I can block/disable notifications, but I would prefer for the furture, to acknowledge events, that it not got notified until status has been changed.

[B-DoubleE_apc · Accepted solution]

Hi Gregor,

OK, I understand. Unfortunately for now, if the event is a continuous one you would need to disable it manually until the event is cleared.