AP 9630 show all 0 mac address

[PeSt]

Hi,

network MGMT cardr doesn't communicate via IP:

Schneider Electric Network Management Card AOS v7.1.2
(c) Copyright 2023 All Rights Reserved Smart-UPS & Matrix-UPS APP v7.1.2
-------------------------------------------------------------------------------
Name : apc000000 Date : 02/09/2007
Contact : Unknown Time : 00:25:54
Location : Unknown User : Super User
Up Time : 0 Days 0 Hours 21 Minutes Stat : P+ N4- N6- A+
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IPv4 : Enabled IPv6 : Enabled
Ping Response : Enabled
-------------------------------------------------------------------------------
HTTP : Disabled HTTPS : Enabled
FTP : Disabled Telnet : Disabled
SSH/SCP : Enabled SNMPv1 : Disabled
SNMPv3 : Disabled
-------------------------------------------------------------------------------
Super User : Enabled RADIUS : Disabled
Administrator : Disabled Device User : Disabled
Read-Only User : Disabled Network-Only User : Disabled

apc>tcpip
E000: Success

Active IPv4 Settings
--------------------
Active IPv4 Address: 0.0.0.0
Active IPv4 Subnet Mask: 0.0.0.0
Active IPv4 Gateway: 0.0.0.0

Manually Configured IPv4 Settings
---------------------------------

IPv4: enabled
Manual Settings: enabled

IPv4 Address: 192.168.190.44
Subnet Mask: 255.255.255.0
Gateway: 192.168.190.1
MAC Address: 00 00 00 00 00 00
Domain Name: example.com
Host Name: apc000000

Can you help me, please?

Petr

[Teken]

You may try to factory reset the NMC using the instructions outlined below. Going this route will format the NMC unit to a default state. It should be called out that if the NMC is really old the need to verify the on board coin cell voltage is paramount!

If the coin cell is less than 2.70 VDC ensure that the NTP service is set up and able to connect to a local / remote NTP Server Address or Pool so it can update the NMC system time.

Failure to do so will result in incorrect time stamps for logging, email notification, and creation of certificates. 

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FACTORY RESET NMC TO DEFAULT STATE:

If you need to factory reset your device, another option is to format your device. This wipes flash memory and any remaining configurations entirely, including your current TCP/IP settings. This step can be done one of two ways:

• Press and hold the NMC's pinhole reset button for 20+ seconds, ensuring the NMC's status LED is pulsing green during this time. When it changes to amber or orange, release the reset button to let the format function complete and for the NMC to complete its reboot process.

• Issue the format command via the command line via telnet, SSH, or local console. Issue a reboot command to complete the process.