9630 NMC2 - How to get email alerts when power is restored

[Anonymous user]

I'm somewhat new to the 9630 NMC2. I have updated the firmware and configured email alerts and verified that they were working but I cannot find how to configure the 9630 NMC2 to send out an alert when the power is restored or the UPS is no longer on battery.

Checking the recent device events there is an event such as : 

03/15/2017

14:12:30

UPS: No longer on battery power.

How can I get email notification for these types of events?

PowerChute used to send out alerts when the power was restored but I have locations where there is not a PC, Server or VM host nearby where I can use the PowerChute Agent software along with a USB cable. I was hoping the NMC2 cards would offer similar functionality. I know that I can use third party monitoring software and make an event to send out alerts when say the input voltage is lost or restored but I was hoping the NMC2 cards would do that out of the box.

Is there something I'm missing in the NMC2 notification settings?

Any assistance or advice would be appreciated.

[Anonymous user]

So If I pull the power on one of the UPSs and cause an input power event and then wait say 5-10 seconds and plug it back I should have gotten an email alert when the event cleared even if the event was under the 2 minute interval. I don't have to wait 2 minutes for it to send out a clearing event correct?

I checked my log settings and changed the URL to 0x010A and saw all of my email recipients listed there.

Just in case, I selected all events by informational, warning and severity and applied the default settings back to them for my email recipients. I saw in the article If you configured only critical events to certain recipients then the clearing events may not have been sent.

I'll give it another try and see if it sends the clearing event this time.

[Anonymous user]

That must have been what it was. I must have set it to only send critical  notifications and not informational ones.

I just reset the notifications to default and it sent me an alert when the power was restored.

Everything appears to be working now.

[BillP · Accepted solution]

Well, I did write the article way back when but off the top of my head, I did not think disabling informational alerts would disable clearing events for critical events that were indeed enabled. But, I haven't looked at in a while and I must have wrote the right thing in the article at the time 

I am glad you got it working.