3000XL problem configuring network card

[Anonymous user]

i am trying to configure a network card on a 3000XL. i added the arp entry to the computer but the card does not respond when i ping it. any thoughts? network connectivity is fine, and the mac address was double checked.

[BillP]

Good to know!

[BillP]

Hi,

Below is the information from our knowledge base, [Article ID 3061|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=3061]

Open up a command prompt and type the following (replacing and with actual values):

Arp-s

(MacAddress format: xx-xx-xx-xx-xx-xx)

On Mac OS X: sudoarp-s

Next, use Ping with a size of 113 bytes to assign the IP address defined by the ARP command.

For the IP address defined in step 1, use one of the following Ping commands:

Windows command format: ping -L113
LINUX and Mac OS X command format: ping -S113

Now, you can Telnet to the card by typing: Telnet
Use "apc" for username and password.

The biggest road block I commonly see is missing the 113 packet size specification in the ping command (which I made bold above). This is essential in getting the procedure to work.

Did you make sure you specified the switch -L or -S (depending on OS you are using) and 113 packet size noted above?

[Anonymous user]

i properly did the static arp entry, and did add the -l switch and 113 byte packet size when i pinged it.

I shut the ups down, unplugged the battery and AC power, powered it back up, hit the reset button on the card, and then it worked.

[Anonymous user · Accepted solution]

to clarify, after i did the reset procedure i outlined i was then able to set its ip by pinging it.