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Photo is blurry when capturing into CyberStation.

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-06 12:43 PM
‎2018-09-06 12:43 PM
Issue Using a webcam a photo is captured. When attempting to save the captured image to a personnel record it comes in blurry. Environment CyberStation with Episuite Badging o...
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  • 7240
Labels:
  • Andover Continuum

Issue sizing photo in Personnel Manager or photo not filling the photo frame completely.

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-06 01:52 PM
‎2018-09-06 01:52 PM
Issue Blank space in personnel photo, photo does not fill the photo area. Environment CyberStation Cause No cropping in photo capture adjustment. R...
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  • 5079
Labels:
  • Andover Continuum

How to Export Personnel Photos.

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-06 11:12 AM
‎2018-09-06 11:12 AM
Issue Photo export Environment CyberStation Cause Need to export photos in personnel records. Resolution When a personnel record in Continuum has a photo...
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  • 10963
Labels:
  • Andover Continuum

Photo is "stretched" in personnel editor/manager.

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-10 11:18 PM
‎2018-09-10 11:18 PM
...hen added to the personnel records. Environment CyberStation with Badging Option, webcam Cause In Make/Edit Badge >> Capture >> Options the checkmark had been r...
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  • 12184
Labels:
  • Andover Continuum

Error when saving photo in Badge Manager: Invalid width/height - 11

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-06 10:03 AM
‎2018-09-06 10:03 AM
Issue After selecting a photo and trying to save it in the Image Enhancement screen, the above error pops up.  Environment CyberStation 1.94 Cause Not c...
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  • 14424
Labels:
  • Andover Continuum

Error when saving photo in Badge Manager: Invalid width/height -11

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-10 11:41 AM
‎2018-09-10 11:41 AM
Issue After selecting a photo and trying to save it in the Image Enhancement screen, the error Invalid width/height -11 pops up.   Environment Cyberstation Cause This i...
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  • 19572
Labels:
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Creating Personnel objects via CSV import file that include area assignment and photo

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-07 09:12 PM
‎2018-09-07 09:12 PM
...nvironment CyberStation Cause Need way to mass create personnel objects. Resolution Typically personnel information is provided from Human Resources in a MS Excel file, the data can be s...
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  • 4966
Labels:
  • Andover Continuum

Issue capturing personnel photo from USB camera in Create/Edit badge dialog.

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-06 12:28 PM
‎2018-09-06 12:28 PM
...Environment CyberStation Cause The photo image source has not been properly selected. Resolution In the 'Tools' menu select 'Set Photo Image Source' menu item t...
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  • 7697
Labels:
  • Andover Continuum

How to delete the photo in a personnel object without having to delete the personnel object itself.

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-06 01:00 PM
‎2018-09-06 01:00 PM
Issue There seems to be no way to delete the photo in a personnel object. Environment CyberStation Cause Keep the personnel object and delete the photos in the p...
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  • 6719
Labels:
  • Andover Continuum

Muster Report Automation

by Picard Product_Support in Building Automation Knowledge Base
‎2018-09-11 10:03 AM
‎2018-09-11 10:03 AM
Issue Muster Report triggered to generate and print Product Line Andover Continuum Environment Muster Reports on a Continuum site Cause With Muster Report loaded, can you tr...
Continuum On Site - Muster Report User Guide Rev 4.4.pdf (‏531 KB) Onsite_Muster_Win7_x86_Folder.txt (‏4 KB)
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