Wiser for KNX cloud password reset when no access to cloud

PiotrJakubczyk · ‎2022-11-28

Hello

Is there a way to reset password for cloud if there is no access to email?

Can user register W4K in cloud when it was registered previously on another email?

FZetina · ‎2022-11-29

Hello

If the user no longer has access to the email he used for registering to the Cloud, the best option would be to delete that account and unlink it from the controller so that he can register again with a new email and pair the controller again.

We would need a picture of the controller showing the mac address, the name of the user, and the email he was using. We must validate he´s the real owner of that account. Please create a ticket in BFO with that information so that the development team can proceed with it.

Thanks

Fernando

Fernando Zetina

See Answer In Context

FZetina · ‎2022-11-29

Hello

If the user no longer has access to the email he used for registering to the Cloud, the best option would be to delete that account and unlink it from the controller so that he can register again with a new email and pair the controller again.

We would need a picture of the controller showing the mac address, the name of the user, and the email he was using. We must validate he´s the real owner of that account. Please create a ticket in BFO with that information so that the development team can proceed with it.

Thanks

Fernando

Fernando Zetina

shanmb83 · ‎2024-01-11

I am also facing same issue, accidentally deleted cloud account and now i am trying to register to another email and its not working. Can you please help . Mac address 00:00:54:FC:FB:5D

esteve_budia · ‎2024-01-15

Please create a ticket in BFO with that information so that the development team can proceed with it. Device seems to be ready to be paired.