Wiser for KNX & fellerLYnk Remote (legacy) Mobile Applications decommissioning

[FZetina]

Hello everyone

On March 31st, 2024, the long-standing LEGACY Wiser for KNX  (Schneider) and fellerLYnk Remote (Feller) mobile applications will be decommissioned and removed from the Google Play and Apple App Stores.

Existing users that currently have the mobile applications installed in their phones, can keep on using those as long as the app is supported by their mobile phone operating system. Once the mobile applications are no longer available in the Apple Appstore and Google Play, there won’t be ANY additional updates and it won’t be possible to install them again in any existing or new phone.

Please refer to the attached product announcement for detailed information on the proposed alternatives.

As a reminder, we have a new Mobile Application, called Wiser KNX App, which has already been launched in 19 locations and is scheduled for launch in approximately 13 more countries this month. In Switzerland, the App has been launched as "SpaceControl".

We kindly request your assistance by sharing this important information with key stakeholders in your respective countries.

Thank you for your cooperation in ensuring a smooth transition for our users.

Thanks

your KNX End User Software team

[Raul_Vasvari]

Hi Fernando,

On March 11, some customers received an email regarding the new version (1.10.4) of the Cloud Connector Plugin. 

In RO, we have not yet launched the wiser KNX application, although we have repeatedly requested its launch.

Some of the clients use the old app Wiser for KNX and others the browser. 

How will the users of the old app be affected by this update nwe version of the Cloud Connector? 

Do they have to update or not? in order to avoid connectivity issues with the after March 29th, 2024

BR, Raul

[electrokinisi1_]

Hello, nothing has been released in Greece yet.

[LadislavS]

Hello,

Customers with the old Legacy app can still be using it. We have not disable this service in the cloud. We have just withdrawn the mobile application from the stores, there won't be any updates for it. 

So continuously customers should be migrated to the new mobile application.

[electrokinisi1_]

Hello.

In the new app I don't see the custom widget  I created. 

[Nigelp123]

I own a villa in Portugal with wiser knx equipment but my iPhone is registered in the uk. The app doesn’t seem to be available on the uk App Store - any idea as to how I might get the app? I can’t change my iPhone region as I have active subscriptions so my iPhone don’t let me. 

[raysdoc62]

Is the Wiser KNX app available in the USA?

[Amonte]

When the new Wiser KNX App will be available in Bulgaria?

Will using the cloud be obligatory or we can still use the app with a local access (vpn)?

[electrokinisi1_]

Hello in the new wiser app when will all widget i created .

[FZetina]

Hello everyone,

Trying to answer to all of you:

@Raul_Vasvari 

As you know, we're preparing the launch in Romania that should come in the next weeks.

@electrokinisi1_ 

The app has already been launched in Greece. The App supports most of the Widgets from Touch but not all. Please refer to the user guide to see exactly which of those are supported.

@Nigelp123  

The App is about to be launched in the UK in the next release

@raysdoc62 

No, the App is not available in the US and there's currently no plan to do so.

@Amonte 

The App is for the moment not planned to be launched in Bulgaria. The App connects through the cloud. In the future it will also allow to connect in local.