Wiser for KNX App

[Horacio1]

Hello everybody,

I've been looking fot the wiser for knx App in the play store, but I cannot find it, are there any restrictions to that App here in Chile??? I had a similar experience with the building commissioning where I couldn't get the app for some restrictions, that it´s somo problem between =S= and the microsoft store.

Looking forward to your replies,

Regards,

HSU

[PetrMares · Accepted solution]

Hello,

The Wiser for KNX App is not available in Chile since the release. The App is going to approach maintenance mode soon as there will be a new Wiser KNX App (we start with only limited number of countries), completely redesigned and work on different principles not just as VPN connection to the controller. 

In respect what explained above the release for Chile is not considered.

[Mario.M.Gayed]

HI @PetrMares 

I have a customer Unable to download/use 'Wiser KNX' app from App store on iPhone 17 Pro Max when the region is set to US. However, in the older platform, the same app was working.

 LSS100100, Wiser KNX v1.9 build 12, iPhone 17 Pro Max

And he insists to use the US version , any way to download it ?

[FZetina]

Hi @Mario.M.Gayed I have sent you a private message, please look at it.

Thanks

[ivan-kirilov]

Do you plan on expanding the countries that will have access to the new Wiser KNX app? We are based in Bulgaria and have customers that have KNX instalations with LSS100100 but they don't have access to the app. It is really upseting that in 2025 the app is region restricted. 

[Erwin-vd-Zwart]

@ivan-kirilov 

That is how the big tech operates, hosting apps is a regional model and you have to pay for hosting

Manufacturers only host in the regions where they sell their product and do the required translations.

Regions where the sales is low or non existing or their offers are not everywhere available leads to not hosting an app in that region due to the investment that is required.

This is not any different for SE..

[Samimul_Islam]

Hello

I hope this message finds you well.

We are currently facing difficulties accessing the Wiser for KNX app on the Google Play Store here in Bangladesh. As a result, we are only able to control KNX devices through the browser using the IP address from W4KNX. Given that we have completed several KNX projects locally, this limitation is causing inconvenience and dissatisfaction among our clients.

Could you kindly advise if there is an alternative app we can use for controlling KNX devices, or if there is any way to access the Wiser for KNX app from this region? Additionally, any guidance on resolving this issue would be greatly appreciated.

Thank you for your support.

BR

Samim

[ivan-kirilov]

Thanks for the information.

I saw that most of our neighbor countries are supported by the app - Romania, Turkey and Greece. Is it technically possible to be assigned to any of their hosts? I assume this will minimize the costs for SE and will leave more customers satisfied for buying SE equipment. I'm willing to do the translation to Bulgarian for free if this is the only other reason for Bulgaria not to be included in the supported countries.

[FZetina]

Hi @Samimul_Islam & @ivan-kirilov , I have sent you a private message. Please take a look.

Thanks