Wiser KNX Sharing home Email issue

[IC_Systems]

Hello Dears,

I tried to manage Wiser KNX app users, I got email error I tried several tested emails but I got same error: "This e-mail can not be reached!"

[IC_Systems]

Any idea here? @FZetina 

[FZetina · Accepted solution]

Hi

Yes.

To share the controller, it needs to be done with existing accounts. First, each of those emails would need to be registered and with an account and after that, then they would be able to be added in the original controller. 

Thanks

Fernando

[PiotrJakubczyk]

Same issue here "Ten adres e-mail jest niedostępny" but in polish translation Wiser KNX 

Emails need to be registered in Schneider Electric ?

[Cristiano_Carli_Ballola]

Hi Piotr,

Any “email owner” requires its own Wiser KNX account. Moreover, if you wish to allow them to access/manage a pre-production controller, those accounts must be in a pre-production environment as well. 

[PiotrJakubczyk]

Here I'm talking about production commercial accounts. All pre-production talks about "Wiser KNX" are done on "KNX Field Test Internal Community" MS Teams channel. Request to join test community are considered by FZetina and are targeted for advanced users as I understand. 

This forum is for integrators and more aware customers that wants to handle simple cases alone. 

So if a users A runs commercial installation of "Wiser for KNX" controller and he want to add someone B to their installation then B is required to register its own Wiser KNX account? se.com can be used to register account?  

B should proceed as following after installing Wiser KNX app from google play: 

From Wiser™ KNX Mobile Application User Guide (Release date 10/2024)

Create Your User Account
You do not need to register again if you have an existing account for the previous
Wiser for KNX mobile app.
Use this account to sign in (as it is already linked with the legacy Wiser for KNX
mobile app).
Register if you do not have an account yet:
1. On the welcome screen, tap Get started.
2. On the login screen, tap Register to create your account.
3. Fill in the Registration form.
4. Accept the Terms and Conditions and read the Privacy notice.

5. Tap Continue.

6. An e-mail with a verification link will be sent to your e-mail address. Click the
link and verify your account.
(The link expires in 24 hours.)
7. Return to the application and log in (Logging in, page 58).
8. After your first login, click Accept to grant the following access privileges:
• Wiser KNX Cloud integration with OneSignal Service.
• Wiser KNX Cloud integration with OpenWeatherMap Service.
• Wiser KNX Cloud integration with Energy Expert Cloud.
• By signing in you are authorizing Wiser KNX cloud to access your
devices, scenes, and schedules.

[FZetina]

hi @PiotrJakubczyk 

User A: Must be the owner or an admin of the controller

The remaining users who need access to the controller from user A must register and create a cloud account. To do so, they need to register as if they were new Wiser KNX users (so register through the App or through the new Management Plugin in the controller). Once they have their account created, those emails can be added one by one to the account from user A, by user A. He can do this through the Wiser KNX App or through the new Management plugin.

Thanks