Wiser KNX App Showing Blank White Page

[leylamkallach]

Hello

I have a wiser KNX hardware V3.1 FW 3.0.0 MAC#00:00:54:FC:CA:99.

The wiser has been paired with an account.

The wiser when accessed via laptop works normally, the touch showing all widgets, but the cloud connector tries to connect with no success.

When opening the app , we find the name of the project, the location and the weather only with a WHITE BLANK PAGE.  A few seconds later it shows an error connection stating that the wiser is offline.

We checked the network setting and there is no FIREWALL blocking it's signal. The wiser can be pinged on the network and is normally accessed via laptop.

[Erwin-vd-Zwart]

Did you set the correct default GW and DNS in the network interface?

Can you ping any www url from the network test?

[FZetina]

Hello

Checking your controller's MAC address it's not connected to the cloud. Please make sure your Cloud connector and APIT3 PLugins are up to date and that each of them are enabled.

Also please check the processor is running normally and it's not showing red values (available when accessing configurator at the bottom right).

Thanks

Fernando