Holiday schedule issue in homelynk/Spacelynk

[Gustavo_Chiarelli]

Hello folks!,

Some system integrators here in Brazil are having issues when they will input a holiday to do a exeption on schedule using homelynk or spacelynk.

As pictures attached, when you put the date that you want set a holiday, april 21 for exemple, the system bring two diferent dates, 19 april to 20 april.

Have anyone passthru this issue?

This happen in about 10 homelynks and 1 spacelynk, all with the last firmware version.

Thanks in advanced,

[Thomas_Rohde]

Hello Gustavo,

I do not have the same issue with my HL (FW 1.5.1) with Google Chrome or Firefox.

I hope I got your problem in the right way. Can you create a video so that we can see

when your problem appears and can you share what kind of FW on your devices and

which versions of the browser you have.

Kind regards

Thomas

Video Link : 3117

[Gustavo_Chiarelli]

Hi Thomas,

Thanks for your help!

Attaches two videos sent by a System Integrator.

They related that He have a same issue with date of trends too.

[Thomas_Rohde]

Hello Gustavo,

thanks a lot for the videos! Strange to see that we did more or less the same but with different results.

Can you please share the FW-Version which is running on this devices? Because I couldnt see it within the videos.

You find this information within the left bottom corner. The actual ones are 1.5.1 for HL and 1.2.1 for SL.

You will find the latest FW-Versions with the links below:

http://download.schneider-electric.com/files?p_enDocType=Firmware+-+Released&p_File_Id=4212963211&p_...

http://download.schneider-electric.com/files?p_enDocType=Firmware+-+Released&p_File_Id=4221113589&p_...

Kind regards

Thomas

[Gustavo_Chiarelli]

Hi Thomas,

As told by System Integrator, the version of firmware in this homelynk is 1.5.1.

They tried in spacelynk in 1.2.1 and 1.1.1 firmware version

And they tried using Mozilla Firefox (50.1.0) and Google Chrome (55.0.2883.87 m).

Do you think that region configuration, in the date/time setting, could cause this issue?

Bests and have a nice weekend!

[David_Navratil]

Hello Gustavo,

I am able to reproduce your issue and we are working on solve this issue.

I will keep you updated.

Regards

David

[Gustavo_Chiarelli]

Thanks David,

Today I received an e-mail with same issue.

Please, see e-mail attached.

If you  can't see this attached, please let me know.

[Gustavo_Chiarelli]

Hello David,

Do you have some news about this issue?

May I do contact to global suport?

Thanks in advanced,

[David_Navratil]

Hello Gustavo,

Developer is busy, but he promise us give some fix package until end of this week.

We must verify it, so hopefully next week I will send you fix package.

You don't need to contact global support, this case will be on my table too.

Thank you

David

[Gustavo_Chiarelli]

Wow! It sounds  a serious issue.... 

Thanks for your support. I will ask to system integrator to be patient. 

Bests, 

[David_Navratil · Accepted solution]

Hello Gustavo,

Here is link to update package with fix to your bug.

https://schneider-electric.box.com/s/a3goa3vqnlv5vvrgn6uy8p8ftagppaoq

Please keep in mind we have no chance to test all functions on hL, but we do some smoke tests and everything is good so far.

Before you use this package, please make project backup and try this package on one homeLYnk and check if everything what you need is OK. Then you can fix all homeLYnks. Same procedure follow when you will update to upcomming FW version. In new FW version we will bring improved shedulers. Release date of new FW should be end of April.

Please let me know result and if everything is good, close this topic.

Thank you.
David

[Gustavo_Chiarelli]

Hi David!!

Thanks a lot!

I will send this hotfix to our systems integrators, and this warnings too.

We here in Brazil have curiosity about why this issue happen.... Is it happen only in UTC of Brazil?

Bests!

[David_Navratil]

Hello Gustavo,

No for some reason this issue is depending on Windows time-zone settings. If you have set on Windows time-zone UTC -XX (UTC minus some hours), than this issue is shown.

Please let me know results.

Regards

David

[Gustavo_Chiarelli]

Hi David,

The System integrator that identified this issue returned with result after install the hotfix that was sent.

He did 4 tests, and I will describe bellow the test and the results:

Test1: using the setup screen to create a specific date and time event (March 6, 5:00PM).

All ok, the event was created correctly

Test2: using the visualization screen to create a specific date and time event (March 6, 5:00PM).

Problem! The event was created in March 5.

Test3: using the setup screen to create a specific date event  (january 1, all day).

Problem!The event was created begining in december 31 to january 1

Test4: using the visualization screen to create a specific date event  (january 1, all day).

Problem! The event was created begining in december 30 to  december 31.

May hotfix correct this problems?

Bests,

[PetrMares]

Hello Gustavo,

We have tried once more utc fix and works ok. First of all, you should totally clean your browser cache otherwise you'll get wrong dates of holidays. It happened me too, but after I've cleaned the cache works fine.

Here is video after installed fix with - 3 hours from UTC

Video Link : 3176

[David_Navratil]

Hello Gustavo,

Clear cache in your browser. This should help. If it is working good now, mark this topis as solved, please.

Regards

David