Cannot load application List, while having internet access on SL

[IC_Systems]

Hello 
I cant access the application page.
While I Ping to google.com, 8.8.8.8 and all success 

Also I have another SL on the same network and could access the application page, and both have the same DNS Settings!
What could be the issue?

[Thomas_Rohde]

Hello IC-Systems,

different Firmware? Really the same settings ... no typo or similar?
Can you share the network- settings (picture)?

[IC_Systems]

Hello @Thomas_Rohde 

I Sent You screen Shot for network settings.

While one (working application) in version 2.7.0, the other in version 2.6.0

[Thomas_Rohde]

Hello IC-Systems,

the network settings looks good. Which device has which FW and which is not running as expected?

[IC_Systems]

Hello @Thomas_Rohde 

The one with FW 2.6.0

[Thomas_Rohde · Accepted solution]

Hello IC-Systems,

it should work with both FW-Versions but it can happen from time to time that it "for what ever reason" will not work.
This is then not general issue just appearing from one minute to the other.

How to go on:
- If there is a certain reason why you stick to FW2.6 then please try later again to reach the market place.

- If there is no certain reason just make the update to FW2.7 and check again (just a trial)

[IC_Systems]

Thanks @Thomas_Rohde 

Issue Solved after upgrade

[Amr-LSEGYPT]

i have the same problem and i upgrade firmware to 2.8 but i have the same problem?

what should I do?

[Thomas_Rohde]

Hello Amr-LSEGYPT,

you mean that you cannot load application list, while having internet access on SL ... right?
What have you done to clearly be sure that you have internet access on your SL?
Are you working with DHCP or a fixed IP? In case of fixed IP ... did you set all necesarry entries like Gateway IP and DNS-Server1&2?
Only when these settings are correct, W4K/SL can have a proper access to the internet.
Please share/check your settings.

[Amr-LSEGYPT]

I set all setting 

IP and gateway and DNS 1,2

Same problem

[Thomas_Rohde]

Hello Amr-LSEGYPT,

can you check if you can reach google.com or 8.8.8.8 by the use of the network utilities?

[Amr-LSEGYPT]

Network unreachable 

[Amr-LSEGYPT]

IP 192.168.0.10

255.255.255.0

192.168.0.0

8.8.8.8

8.8.4.4

Same to my laptop with different range of IP 

[Thomas_Rohde]

Hello Amr-LSEGYPT,

to be honest I am not a network specialist but I wonder about your gateway address with 192.168.0."0".
I think I have never seen "0" at the end only "1"?! Anyhow ...
What do you mean with "Same to my laptop with different range of IP"?
Do you mean only that you have a different IP-Address of your PC?
How big is your network? Is there maybe a router in between blocking?
Can you maybe take the SL into a little test-network?

[Amr-LSEGYPT]

I mean IP for my PC is 

192.168.0.100

255.255.255.0

192.168.0.1

IP for my wiser is

192.168.0.10

255.255.255.0

192.168.0.1

DNS1

8.8.8.8

I used hotspot wifi to let my PC have a network  and I connect my Spacelynk to my laptop direct 

[Thomas_Rohde]

Just to understand your network correctly ...
You have a setup like this where your mobile provides the internet by working as a hotspot?

[Thomas_Rohde]

[Amr-LSEGYPT]

I tried to use router and I connect my laptop to router port and Spacelynk to another one port 

And I did all configuration but I have the same error when trying to load the list 

[Thomas_Rohde]

Just for me to understand correctly. You have architecture 1 or 2?

[Amr-LSEGYPT]

Solved Thanks 

It turns out that it was a problem with the firewall

[Thomas_Rohde]

Super!