Upload error 2001 Altivar 930

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Hello,
I have an issue with uploading the Altivar 930 drive (error 2001). I need to back up this drive, and I already tried the first step, but it didn’t help. Have you ever encountered this error? If so, how did you resolve it? I’m working with SoMove 2.9 software, and the drive has firmware version V3.1IE24.
Thank you.

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