The underlying connection was closed: A connection that was expected to be kept alive was closed by the server

[mike_meirovitz]

Hi,

Our processor is closed by the server after ~16 seconds. 

See below. Any idea what may be the reason? The log file is attached.

2021-01-05 14:03:04.9695,Info,WorkerThread,<no principal>,EBO Alarm Item Discovery Processor,Started,

...

2021-01-05 14:03:20.0901,Error,Processor,<no principal>,EBO Alarm Item Discovery Processor,System.ServiceModel.CommunicationException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---

2021-01-05 14:03:20.0930,Info,Processor,<no principal>,Validation Prompt for EBO Alarm Item Discovery Processor: MayNotContinue : The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.
The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.

Thank you.

Mike

[JeffBowman]

Hi Michael,

This could be that the EBO server restarted during the processor run.

Does this happen consistently?

Best Regards,

-Jeff

[mike_meirovitz · Accepted solution]

Hi Jeff,

The EBO server was not restarted during the processor run.

Yes, it happens consistently.

Thank you.

Mike

[JeffBowman]

Hi Michael,

Could this be the same issue you have seen in the past with http vs https and the certificates?

Best Regards,

-Jeff

[mike_meirovitz]

Hi Jeff,

I'll check tomorrow with the customer.

Thank you.

Mike