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The admin account is locked out. Is there a time limit or a restore method?
SmartConnector Forum
Schneider Electric support forum about SmartConnector applications for integration of other building management systems (BMS) into EcoStruxure Building Operation.
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Hi Sotiris,
As far as I know, the default lockout time is only 5 minutes.
If you have to wait over 5 minutes. And it seems like it won't unlock. You can do the following:
- Open SQL Management Studio and access the SmartConnector.User database.
- Find the dbo.AspNetUsers table.
- Edit the top 200 rows
- Change the LockoutEndDateUtc to NULL and AccessFailedCount to 0 for the admin user
- This should make it so you are no longer locked out.
Regards,
-Jeff
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Hi Sotiris,
As far as I know, the default lockout time is only 5 minutes.
If you have to wait over 5 minutes. And it seems like it won't unlock. You can do the following:
- Open SQL Management Studio and access the SmartConnector.User database.
- Find the dbo.AspNetUsers table.
- Edit the top 200 rows
- Change the LockoutEndDateUtc to NULL and AccessFailedCount to 0 for the admin user
- This should make it so you are no longer locked out.
Regards,
-Jeff
Link copied. Please paste this link to share this article on your social media post.
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