Swagger page not fully launching

PeterLarsen · ‎2025-02-11

Hi

I have a site with a Smart connecter that has been working but now has stopped.

It seem the swagger page is not launching correctly.

It has been working but in the last 2 weeks it seemed to stop which I think is stopping the smart connector from working.

Has anyone seen issue like this?

Attached is a screen shot of a different working site with the same setup and this site that is not working.

Any suggestion on what to try would be greatly appreciated.

Erwin-vd-Zwart · ‎2025-02-12

@PeterLarsen

Few questions, is it only the Swagger or does the whole REST endpoint stopped working?

If only the Swagger, do you serve the swagger information on this endpoint? Details ->Http Configuration

I Would start by testing the endpoint locally and if not working change the port in the endpoint settings,

Yes you need access to the framework to change the port via details -> Port on the endpoint,

I have seen for example issues when EcoStruxture Power Commision was installed as it also uses ports in the 808x range so this could influence your endpoint.

If only the Swagger is not servered and the endpoint itself is working fine i would toggle the Serve Swagger Metadata off and on again..

PS: does not look like the log from ProgramData\SmartConnector\Logs\xxxx.log

See Answer In Context

Erwin-vd-Zwart · ‎2025-02-12

@PeterLarsen How do you approach the endpoint? From local network?

Is the endpoint running?

Can there be an IP conflict or conflict on the used port for the endpoint? Have you tried to change the port to test?

Have you restarted the Smartconnector Service?

Have you checked the SmartConnector logs for any errors ?

PeterLarsen · ‎2025-02-12

No Its no on a local network. I have not tried changing the Port and I do not think there is a conflict.

How can the port be changed if we cannot log in.

Yes we have restarted the smart connector service.

No errors in the log as you can see in the attached one.

Erwin-vd-Zwart · ‎2025-02-12

@PeterLarsen

Few questions, is it only the Swagger or does the whole REST endpoint stopped working?

If only the Swagger, do you serve the swagger information on this endpoint? Details ->Http Configuration

I Would start by testing the endpoint locally and if not working change the port in the endpoint settings,

Yes you need access to the framework to change the port via details -> Port on the endpoint,

I have seen for example issues when EcoStruxture Power Commision was installed as it also uses ports in the 808x range so this could influence your endpoint.

If only the Swagger is not servered and the endpoint itself is working fine i would toggle the Serve Swagger Metadata off and on again..

PS: does not look like the log from ProgramData\SmartConnector\Logs\xxxx.log

Erwin-vd-Zwart · ‎2025-02-12

@PeterLarsen Just checked the URL you sended, i tried the /GetToken and that seems to respond correctly..

When i look into the console i see this

I see the URL is HTTP, but how is EBO configured? Is the EWS to EBO HTTP or HTTPS? Is the EBO security setting redirect http to https enabled? Can you still login via Work/Web Station into the EBO server or are the sessions exceeded?

Erwin-vd-Zwart · ‎2025-02-17

@PeterLarsen

Good to see it is solved (:

What was the root cause?