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Schneider Electric support forum about SmartConnector applications for integration of other building management systems (BMS) into EcoStruxure Building Operation.

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TomeLu
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Posted: ‎2021-11-07 11:48 PM

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‎2021-11-07 11:48 PM

SmartConnector use problem!?

I use SmartConnector for the first time
I currently want to try the SmartConnector function
Just got a new account and installed the software
Download the certification on the SmartConnector webpage
Upload to local computer
Always say that my approval has expired! ?
I want to ask what is the reason?

未命名.jpg

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TomeLu
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Posted: ‎2021-11-09 06:12 PM

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‎2021-11-09 06:12 PM

Hi , @ardak 

 

Thank you for your help
I try to reinstall the SmartConnect program
At present, the certification has been uploaded successfully, and other functions can be operated
If you still have any questions after trying, I will ask again
thanks

 

未命名.jpg

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ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2021-11-08 12:48 AM

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‎2021-11-08 12:48 AM

Hi,

 

----> Download the certification on the SmartConnector webpage

 

Please elaborate on the steps taken during this step, this is probably where the issue lies.

 

BR

Armend

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TomeLu
Commander | EcoXpert Master TomeLu Commander | EcoXpert Master
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Posted: ‎2021-11-08 05:11 PM

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‎2021-11-08 05:11 PM

Hi @ardak  

 

I use Runtime 2.4 (Developer) as a demonstration, here are my steps
1. Log in to the local Smart Connecrtor
2. Copy "Machine Fingerprint"
3. Log in to the SmartConnector server
4. Click Runtime 2.4 (Developer)
5. Paste "machine fingerprint"
6. Successfully downloaded Smart Connector 2.4 Core (Developer).lic
7. Upload to the local Smart Connector
8. Show that my certificate has expired

Is there a problem with my steps?
thanks for your help

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ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2021-11-08 10:19 PM

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‎2021-11-08 10:19 PM

Ok!

 

Could you please go to the portal -> setup -> service settings and set the logging level to trace, try to upload the license again and attach the logs?

 

They are located in %programdata%\Smartconnector\Logs

 

BR

Armend

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TomeLu
Commander | EcoXpert Master TomeLu Commander | EcoXpert Master
Commander | EcoXpert Master

Posted: ‎2021-11-09 01:29 AM

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‎2021-11-09 01:29 AM

Hi @ardak 

I followed the method you said
SmartConnector has been set up
Also successfully found the Logs record
The following is the recorded content

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

2021-11-09 17:22:31.2881,Error,Service,<no principal>,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:31.2881,Trace,Service,<no principal>,Validating framework license,
2021-11-09 17:22:36.3064,Error,Service,<no principal>,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:36.3064,Trace,Service,<no principal>,Validating framework license,
2021-11-09 17:22:41.3347,Error,Service,<no principal>,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:41.3347,Trace,Service,<no principal>,Validating framework license,
2021-11-09 17:22:46.3610,Error,Service,<no principal>,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:46.3610,Trace,Service,<no principal>,Validating framework license,
2021-11-09 17:22:51.3812,Error,Service,<no principal>,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:51.3812,Trace,Service,<no principal>,Validating framework license,
2021-11-09 17:22:54.5054,Error,Service,admin,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:54.6094,Error,Service,admin,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:54.6094,Debug,Utility,admin,MayNotContinue : Your license has expired. Please contact your distributor/vendor to renew the license.,
2021-11-09 17:22:56.4015,Error,Service,<no principal>,Padding is invalid and cannot be removed.
at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast)
at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at SxL.Common.Crypto.Decrypt(String value, String keyValue, String initializationVector)
at Mongoose.Common.Data.ExtensionMethods.Decrypt(IEncryptable encryptable, String encryptionKey)
at Mongoose.Service.Data.MongooseDbContext.OnObjectMaterialized(Object sender, ObjectMaterializedEventArgs e)
at System.Data.Entity.Core.Objects.ObjectContext.OnObjectMaterialized(Object entity)
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper.RaiseMaterializedEvents()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.StopMaterializingElement()
at System.Data.Entity.Core.Common.Internal.Materialization.Shaper`1.SimpleEnumerator.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at Mongoose.Service.Licensing.AntiRollbackDateTime.get_UtcNow()
,["Current WindowsIdentity is NT AUTHORITY\\SYSTEM"],
2021-11-09 17:22:56.4015,Trace,Service,<no principal>,Validating framework license,未命名.jpg

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TomeLu
Commander | EcoXpert Master TomeLu Commander | EcoXpert Master
Commander | EcoXpert Master

Posted: ‎2021-11-09 06:12 PM

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‎2021-11-09 06:12 PM

Hi , @ardak 

 

Thank you for your help
I try to reinstall the SmartConnect program
At present, the certification has been uploaded successfully, and other functions can be operated
If you still have any questions after trying, I will ask again
thanks

 

未命名.jpg

Tags (1)
  • Tags:
  • english
Reply
ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2021-11-09 09:21 PM

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‎2021-11-09 09:21 PM

I'm glad you could make it work!

 

BR

Armend

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