RestApi - ObtainBearerToken fail, token is empty or null

[mike_meirovitz]

Hi,

Our software is trying to obtain a token but it is always failing. See the code below.

        public static int ObtainBearerToken (out BearerToken bearerToken)
        {
            bearerToken = null;
            _bearerToken = null;
            try
            {
                // Obtain Token
                Uri uri = new Uri(Settings.m_strURL);
                _log.InfoFormat("ObtainBearerToken uri = '{0}', user = '{1}', pass = '{2}'", uri.ToString(), Settings.m_strUser, "*******" /*Settings.m_strPassword */);
                bearerToken = BearerToken.ObtainToken(uri, Settings.m_strUser, Settings.m_strPassword, "GetToken");
                _bearerToken = bearerToken;
                if (bearerToken == null)
                {
                    _log.ErrorFormat("ObtainBearerToken fail, token is empty or null");
                    return -1;
                }
                _log.InfoFormat("ObtainBearerToken pass, token = '{0}'", bearerToken.ToString());
                return 0;
            }
            catch (Exception ex)
            {
                _log.ErrorFormat("ObtainBearerToken, Exception, msg = '{0}'", ex.Message);
                return -1;
            }
        }

The username and password seems to be Okay. This is the error that the customer is getting.

"[CM] ERROR SEEwsRestApi - ObtainBearerToken fail, token is empty or null"

Any idea what may cause this error and what should we check?

Thank you.

Mike

[ardak]

If there are no errors thrown please set debug level to debug and enable rest serve logging. Also make sure that the base address is used, and not the swagger URL.

BR

Armend