POST to acknowledge an alarm unsuccessful

[Anonymous user]

Hi everyone, 

I was wondering if it's possible to acknowledge alarms through the REST api? I've tried to acknowledge an alarm that has State value 1 and Acknowledgable value 1, the alarm ID is double encoded, and the url looks like this   https://some.url.com:8083/AlarmEvents/%252FServer%2B1%257C%252FServer%2B1%252FQLD%2BHealth%252FLocat...

I first tried the POST request in Postman, it returned status code 204 and an empty response body, but when I fetch the alarm events again, it didn't show up in the event list. I've also tried this request using a java library, and it returned HTTP code 500 internal server error.

Does any one know what's causing this issue? Or is there another recommended method to acknowledge alarms outside EBO? Thank you!

[KarimHussain · Accepted solution]

It sounds like you acknowledged it successfully. Code 2XX means the request was recieved by the API and the reason why it is not in the list anymore might be because it was in "Reset state" mening Green color in the alarm list. When you acknowledge, it transitions into "Normal state" and normally you don't show alarms with Normal state in the alarms list because that would show alll the alarm points in the system.

Could you check the history events for that specific alarm point and see if it was acknowledged? Just right-click the alarm point and select to see events.