As Bbradley said, this forum is for the SmartConnector software.
In regard to your question,
The KVM unit you have need adapter to connect on the server part.
Do not mistaken the physical cable and the data transiting in it.
In you case, it's normal that the KVM does not work, because despite the connection being a RJ45, it is not a network port.
Find attached a sheet with compatible server adapter that will work with you KVM unit, you can pick between different type of adapter depending on the type of connection available on your server: USB/PS2/...
You will also find a quick guide on how the KVM unit should be connected.