Wiser TRVs not updating

[Nuuki]

I have 9 TRVs - 7 of these are running the latest firmware (0.62.0), but two aren't - one is stuck on 0.56.0 and another on 0.60.4.

My understanding is that they should check and apply any updates when they're first added, and that they then conduct a periodic check after that, every 24 hours. So I've tried removing them from the account, re-adding them and leaving them near the hub. Its been several days and no change.

What am I missing here?

[David_SE · Accepted solution]

Hi @Nuuki ,

Thanks for your post. It is difficult to provide you assistance here, please can you contact our local customer support to analyze what happen on your system.

BR

David

Schneider Electric customer support