Wiser Heat Hub issue

[kevhan77]

Hi All, I was wondering if anyone had ever experienced a similar issue as I'm currently having...

We had a power cut over the weekend due to the storm and since the power came back my my 3 channel Hub (WT734R1S0902) won't connect. It goes through a cycle of flashing lights - the power button will flash green, then go green/orange 6 times quickly before flashing red, then all lights will flash - power button orange, the other two green. After this it will start the same sequence again. The app cannot connect to the Hub and I'm unable to manually turn on the heat/hot water using the buttons on the Hub. All my devices (room thermostats, plugs) are unresponsive.

Thanks in advance,

Kevin.

[David_SE · Accepted solution]

Hi, sorry to the last reply. I hope that you contacted our local customer support to analyze your unexpected behaviour. If needed, you can update the post by creating a new one. Thanks