Google Home/Assistant Integration not working?

[DanielBull]

I've just purchased a Drayton Wiser Multi-Zone Kit 1 in the UK, all installed and working great. The app has a few issues on Android but its otherwise working well.

Now I'm trying to integrate into Google Home with the following steps....

1. Open Google Home

2. Click the + button

3. Click "Set up device"

4. Click "Works with Google"

5. Search for Wiser

This responds with four options, I tried all three English options....

Wiser By SE:

Select United Kingdom

Enter phone number click next -> Username does not exist

Enter email address click next -> Username does not exist

Wiser Home:

Enter email address and password -> Invalid email or password

Wiser Heat:

Enter email address and password an click "Grant Application Permission"

Displays: Linking to your Wiser Heat Account

Displays: Could not reach Wiser Heat. Please try again

It looks like the "Wiser Heat" one is the correct one but it appears the services are down?

[PhilHornby]

That's quite confusing...

The Wiser Heat app. changed its name at some point to Wiser Home, but my Google Assistant is apparently connected to the Wiser Heat service - and 'works' (not that I ever use it!). I wish I could remember the steps involved in setting it up, but I can't. 🤔

There is a section in the Wiser Home Android app. (Settings->Account->Apps and Connections) that shows "Google Assistant". It does nothing useful for me now, but maybe it did when I initially set it up?

It's entirely possible that Schneider have got themselves in a knot - you may have to submit a support ticket.

[DanielBull]

Thanks for the tipoff, I just checked...

Under Settings -> Account I get:

My Home

Preferences

Change Password

Delete my Account

Logout

I'm guessing it either doesn't show up until you link or they changed something?

This is on Android and is version 6.1.5 (Build 1096)

[PhilHornby]

Intruiging.

I have :-

My Home

Notifications and Alarms

Apps and Connections

Preferences

Change Password

Delete my Account

Logout

But I am running Wiser Home 6.1.1 (Build 1093) - I don't let Wiser Home update automatically ... I like to try it on a spare device first.

[BenB]

It's working fine on mine, although I tend to use the Wiser app rather than Google assistant.

In my Wiser app (v6.1.5), I have Settings > Account > Apps and Connections and it's in there.

[DanielBull]

Did you set up recently or in the past?

I'm wondering if its a problem with the setup process but once its done it works?

[BenB]

Literally earlier today. I'd been meaning to, and this thread made me do it

[DanielBull]

OK something really weird is going on.

I logged out of the app and back in again and everything is gone, all my devices configuration and everything.

[DanielBull · Accepted solution]

Wohoo!

So I just paired the app with my controller again and all the devices re-appeared and now it links with Google home!!!

Thanks for all your help guys, no idea why it didn't work at first I can only think something didn't get sent back to Wiser when it was paired with the app originally?