Schneider Electric Wiser Forum
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Posted: 2024-04-01 03:02 PM
Since change to BST Wiser app schedule not updated to BST. This means the central heating and hot water come on an hour earlier than scheduled. Also if I boost the on time is one hour behind. e.g. If I boost water for 1 hour from 9pm the on untill says 9pm, not 10pm. The system time is correct.
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Posted: 2024-04-03 02:04 AM
I'm gettting the same when I try to boost anything, but it would appear the schedule is being followed and the heating/HW is coming on at the correct times.
I use home assistant and the history on there shows the heating/HW coming on and going off at the correct scheduled time.
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Posted: 2024-04-03 02:40 AM
I'vew emailed support with the issue should get an answer quicker there
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Posted: 2024-04-04 11:43 AM
I too am suffering the same problem. The app says the time is correct but if at 19:00 you boost for 1 hour, the end time is set to 19:00
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Posted: 2024-04-04 11:41 PM
issue has been passed to the Dev team at Drayton Controls, so I'm guessing either an app of hub update at some point.
I can confirm though that the scheduled times are working correctly.
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Posted: 2024-04-10 08:09 AM
Same problem here.
Time in the Wiser Home App is correct, but if I a "boost" on the heating it's an hour behind.
So a 1 hour boost it says it will finish now. If I do a 2 hour boost it says in will finish in 1 hour.
🙈
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Posted: 2024-04-10 08:47 AM . Last Modified: 2024-04-10 12:43 PM
This has now been resolved with the update to v6.9.0 (Android) of the wiser home app.
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Posted: 2024-04-11 02:05 AM
Not sure if it's related to the update to v6.9.0 but I now get "Connction error" while using the Wiser Home app. 🙁
I have a red light on "Setup" on the hub, and can't remember if that's normal.
I seem to able to connect to "Wiser Cloud Services" from the App and it looks ok.
My Smartphone is connected to the internet.
The Wifi router has power and other devices are connecting OK.
Any ideas???
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Posted: 2024-04-12 02:34 AM
I can only say that mine is now behaving as it should.
Have you got your wiser on a 2.4ghz or 5ghz network? Wiser recommend 2.4.
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