Scadapack E-configurator not working

DJO74 · ‎2021-02-16

Recently received new laptop with windows 10, installed lateste version of Scadapack E-utilities 8.16.1

But E-configurator is not working and generates an error application event in windows event logger.

Kan activeringscontext voor 'C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_cbf5e994470a1a8f\MFC80.DLL' niet maken. Kan afhankelijke assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" niet vinden. Gebruik sxstrace.exe voor een gedetailleerde diagnose.

What can I do to resolve this problem?

MartinChartrand · ‎2021-02-16

Hello,

Your best bet for a timely response to your question is to contact our support group at: supporttrss@se.com. They will be glad to assist you.

Regards,

Martin

BevanWeiss · ‎2021-02-16

You would probably also get a better response rate if you posted the error message in English.

It looks to be an issue with MFC80.DLL, so you could try a Repair of the installation, perhaps this would fix up any issues if the file itself is corrupted.

I would also recommend that you try to set your Win10 OS language settings to English (US), and then retry. It's possible that E-Configurator has been strong-name matched to a language specific version of the MFC80.DLL. I haven't ever heard of this being a thing... but it's something quite easy to try.

If this does turn out to be the problem, then it's still worth raising with your local Schneider Tech Support, to get a proper fix for it.

Lead Control Systems Engineer for Alliance Automation (VIC).
All opinions are my own and do not represent the opinions or policies of my employer, or of my cat..

BevanWeiss · ‎2021-02-16

This post suggests that you reinstall the VC2005 runtime (you might need to download it separately)

https://social.msdn.microsoft.com/Forums/vstudio/en-US/9ba28069-60c8-4441-abaf-7c7d3467c2ca/error-ca...

Lead Control Systems Engineer for Alliance Automation (VIC).
All opinions are my own and do not represent the opinions or policies of my employer, or of my cat..

DJO74 · ‎2021-02-17

Thank you for your answers.

The download in the article isn't available anymore but have tried that already.

If the configurator is still build with visual studio 2005 should it not be updated build on a newer platform.

My previous laptop was also windows 10 and set to Dutch as language and had no problems at all.

I tried all but no luck so far.

BevanWeiss · ‎2021-02-17

Updated VC2005 Runtime is available here:

https://www.microsoft.com/en-au/download/details.aspx?id=26347

Have you tried changing the language to en-US?

And you should probably provide the log file from sxstrace.exe...

It does look like there's some mixed up versioning in your environment somewhere:

8.0.50727

8.0.50608

You should only have a single version number.

So it would be worth doing a search for VC80 and hiding away any older versions of this.

Probably worth consulting https://support.microsoft.com/en-us/topic/ms11-025-description-of-the-security-update-for-visual-c-2... for what versions of files you should have. If one file is messed up, then others may be as well.

Lead Control Systems Engineer for Alliance Automation (VIC).
All opinions are my own and do not represent the opinions or policies of my employer, or of my cat..

DJO74 · ‎2021-03-01

Unfortunally that didn't help to.

Also reinstalled all prerequisites but alle with no succes. Configurator does not start and keep getting the windows event error about the MFC80.DLL

BevanWeiss · ‎2021-03-02

And you should probably provide the log file from sxstrace.exe

Lead Control Systems Engineer for Alliance Automation (VIC).
All opinions are my own and do not represent the opinions or policies of my employer, or of my cat..

DJO74 · ‎2021-03-02

sxstrace.exe comes up with nothing and says everything is fine.

MartinChartrand · ‎2021-03-03

Hello,

I believe it's best for you to contact our support group so this won't drag on for you. The email address is in my initial response to your posting.

Regards,

Martin

DJO74 · ‎2021-03-03

Thanks, but they came with the same suggestions as you did and if that didn't work run a VM on which it does work....

MartinChartrand · ‎2021-03-03

Ok, thanks for the information. I will talk to the support team and see what else can be done in this case.

Regards,

Martin

David_Halstead · ‎2021-03-03

Hi @DJO74

If you can message me the case number received from e-mailing supportTRSS@se.com as suggested by @MartinChartrand I can look into the case handling and see how the support team can assist further.

Best Regards,
David

KevinPosElec · ‎2022-03-31

Hello there.

I seem to have the same issue. Did this get resolved.

Many thanks,

DJO74 · ‎2022-03-31

Unfortunally not. Only thing that works is clean windows set-up and then install the configurator, but if it works after you install other programs I don't know. For me now no option to start with a clean set-up, so if you have a solution i really want to know.

MartinChartrand · ‎2022-03-31

Hello again.

I'm sorry this hasn't been resolved yet. To bring this to a hopefully successful resolution, please message me the case number from any interaction either of you have had with our support group. I would like to raise this to a higher level of support but I unfortunately can't do anything further without a case number.

Regards,

Martin Chartrand

KevinPosElec · ‎2022-04-03

Thanks Martin,

I have opened a case.

Case Reference: # 89982666

I only opened a couple of days ago so they haven't had a chance to respond as yet.