E configurator is not opening

[sfaizh]

Hello dears,

I have installed SCADA Pack E-Configurator version 8.16.1,which is not opening (after first installation of windows, E configurator 8.19.1 works for some days after that stopped) now no any version is opening. My system configuration are as below.

Processor                         Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz

Installed RAM                  16.0 GB (15.8 GB usable)

System type                     64-bit operating system, x64-based processor

Edition                               Windows 10 Home

Version                             21H2

Installed on        ‎              3/‎3/‎2022

OS build                            19044.1586

Experience                       Windows Feature Experience Pack 120.2212.4170.0

I am getting below details in event logger.

Fault bucket 1805115087359872970, type 5

Event Name: CLR20r3

Response: Not available

Cab Id: 0

Problem signature:

P1: configurator.exe

P2: 8.19.3268.1

P3: 615d9e3b

P4: mscorlib

P5: 2.0.0.0

P6: 5e75a26d

P7: e55

P8: 17

P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8220.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8231.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER823F.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER827F.tmp.txt

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_configurator.exe_89191592412e684e2b73c5bc98e82294b7c3b_00000000_7095a5f3-482a-4ef3-ba0e-fc97c732c82f

Analysis symbol:

Rechecking for solution: 0

Report Id: 7095a5f3-482a-4ef3-ba0e-fc97c732c82f

Report Status: 268435456

Hashed bucket: 7685f313ff4b41c3b90d0e9ba8c88fca

Cab Guid: 0

The report file that I found in path mentioned in the event log is attached.

[BevanWeiss]

I think you would be best to contact your local Schneider Tech Support team to deal with this issue.

These forums are more for community discussion of possible ways to solve engineering tasks using the Schneider products, and not for product support itself.

[RAM1]

I'm currently having that issue. Did you fix this? and how?

Thanks

[RAM1]

I contacted tech support but they just told me that it was a Windows error on my side but apparently I'm not the only one experiencing this type of issues. At least if someone created the topic, a solution won't hurt, I found this post thru google, it can be helpful if an answer is given.

[MartinChartrand]

Hello Community,
Yes, this issue is known to our support group and after their investigation, is believed to be linked to Windows updates.

However, I'm sorry to say that there is no known resolution for this issue and it is not likely to be investigated further at this time.

Regards,
Martin Chartrand