P441 Relay Support

[manhkhuong]

Dear Guys.

My plant has used P441 Relay for 5 years.

Recently, after Protection function happen occer, Leds on Relay lighted up.

I want to reset these indication, however i can't login to relay by password: AAAA.

The procedures like below

- I typed AAAA and push Enter Button.
- LCD inform that Pasword Entered Access level 1. And after then turn back to tpye password page.

ANyone can help me.

Many thanks

[Arun-kumar_PS · Accepted solution]

Hello @manhkhuong 

It appears that the level 2 and level 3 passwords have been changed from the default "AAAA."

You will need at least level 2 access to reset the indication.

If you cannot recall or find the level 2 password, please contact SE technical support using the link below to create a support ticket. A support agent will assist you in obtaining the recovery password. You need supply details like relay model number, serial number, security code etc. 

https://www.se.com/ww/en/work/support/country-selector/get-support.jsp Select country and then select "Contact Center".  

[manhkhuong]

Dear Sir

Thank for your support

Can I use easergy studio connect to relay and reset indication in my case

Many thank.

[Arun-kumar_PS]

Hello @manhkhuong 

Yes, Studio has functionality to reset the indication. You can try it.