Easergy Studio not showing settings by double clicking setting file!!

[Sameh11]

Hi Experts

when I double click my setting file x3v it opens the Easergy studio home page instead of opening the setting file.

in this case I have to browse again for my file to open.

it is annyoing as we open the setting files from a data base and before with MiCOM S1 Studio it was working directly

any solution for this issue?

[Araceli_Monje]

Hi @SergioFLORIDA , could you please support with this request or connect @Sameh11 with the right person that is able to help on this case?, thx.

[Sameh11]

Thank you Araceli for taking care, it is very important for us to get a solution as fast as possible

I am waiting since a month now and I hope it will not take long time to get a positive reply

have a nice weekend