problem opening v4.97

[rrajab2003]

When the registration process occurs, it just displays Script error, then eventually times out after series of Script error, and then my login never completes

[Karthikeyan1]

Hello,

Thanks for contacting us. We are currently working on that problem. We advise you to wait for the next release which will be going to happen very soon(within a couple of weeks), or if you need immediate action on your problem, you can contact the customer care center for a customized workaround for you.

Thanks,

ESPD - Ecodial Experts team

[Genghiz]

Hello Ramadan,

Thanks for reaching this "EcoStruxure Power Design Forum." 

For your information, the product development team is analyzing working on this scenario. As per the previous reply, the next release would permanently resolve this issue.

In the meantime: 

Can you please provide the following information from your computer machine, that what is version of the "Internet explorer?" 

May be the cause: 

The registration/authentication module will look for the higher version of the internet explorer (IE 9 and above). 

Suggestion:

If you have a lower version of the IE, then kindly please upgrade to IE9+ and try for the “registration/authentication steps."

Thanks & regards, 

Team – Ecodial Expert Support

[rrajab2003]

Thank you for your interest in helping us
But the problem is not solved for me. I'm using Windows 10 and Edge browser with the latest updates and Ecodial version 4.97

[Genghiz]

Hello Ramadan,
Thanks for your reply.

This is to confirm you that, the product development is making a release this week (you will be informed here at the community) and that will resolve this 'registration issue.'

For the customers with an urgency, are directly managed by a work around - That is managed by the 'customer care team' on a 'one to one basis.'

We will wait to see the resolution this week.

Regards,
Team - Expert Support Ecodial.

[Genghiz · Accepted solution]

Hello Ramadan,

As said, the latest release of the international version is made available now.

You can download and install the same from the following location.

https://shop.exchange.se.com/en-US/apps/66328/ecostruxure-power-design-ecodial

Best Regards,

Team - Ecodial Expert Support

[Genghiz]

Hello Ramadan,

We hope the latest release has resolved / and made the authentication possible. 

We will be considering our previous reply as a solution from our end.

Thanks & Regards,

Team - Ecodial Expert Support