EcoStruxure Power Design - Ecodial V4.9.8INT and Microsoft Windows 11 Professional

Frank_Heymans · ‎2022-10-05

Hi Team,

Would it be possible to use EcoStruxure Power Design - Ecodial V4.9.8INT under Microsoft Windows 11 Professional ?

Genghiz · ‎2022-10-09

Hello Frank

Thanks for writing to the EcoStruxure Power Design Forum.

The application EcoStruxure Power Design – Ecodial is for the windows platform. So, this should work fine under the Windows 11 Professional.

Please be noted that, you should have a ‘admin rights’ for your system to install and launch the application.

If you need any other clarification, kindly please come back to us with further information.

Thank you

Team – Ecodial Expert Support.

See Answer In Context

Olivier83 · ‎2022-10-14

Bonjour

Je viens de télécharger ecodial sur windows 11.

Lors de l'installation il me signale que la version installée de EDGE est trop récente et qu'il faut la désinstallée.

Sur windows 11 cela n'est pas possible.

Existe il une solution ?

Merci

Olivier

See Answer In Context

Sayani_Sikdar · ‎2022-10-17

Hello Olivier,

Request you to share the MS Edge version on your system . Also, please share relevant screenshots of the error pop-ups. We will look into it and get back to you soon.

Thanks,

Sayani Sikdar

Ecodial Expert Support

See Answer In Context

Olivier83 · ‎2022-10-18

Bonjour,

Les informations demandées sont :

Version de EDGE 106.0.1370.47

Message d'erreur : Fatal error system level exeption thrown

See Answer In Context

Sayani_Sikdar · ‎2022-10-18

Hello Olivier,

The error might be due to a conflict between the Ecodial and the windows framework. We recommend installing Framework 3.5 with which the software should work in harmony, this is the download link

https://www.microsoft.com/en-us/download/confirmation.aspx?id=21

However, there is a chance that .Net framework 3.5 is not enabled on user’s system even though it is installed.

Kindly refer the below attached screenshot for checking .NET Framework 3.5 Enabled/Disabled state.

Procedure:

Select Control Panel\Programs\Programs and Features
Select Turn Windows features on or off.
Select check box available next to .NET Framework 3.5 (If already installed)
Restart the machine when prompted.

Please let know if this addresses the concern and if you are able to launch Ecodial application succesfully.

Thanks,

Sayani Sikdar

Ecodial Expert Support

See Answer In Context

Genghiz · ‎2022-12-13

Hello Alexis,

Thanks for the given ‘log file,’ and this has helped us to analyse the situation in detail.

Findings from the log file:

The Ecodial application is not able to complete the ‘user login and authentication process.’

The application could not find a compatible Webview2 Runtime, and not able to host the WebView’s.

Probable cause:

From the user machine, the “Microsoft Edge WebView2 Runtime” might have got un-installed by mistake or purposely.

Image Shows - Control Panel -

This is causing an issue to the EPD-Ecodial application and does not successful during the ‘user authentication/registration’ process.

Solution:

Kindly un-install the ‘EcoStruxure Power Design - Ecodial INT’ application.

The re-installation of the ‘EcoStruxure Power Design - Ecodial INT’ application again to your system will ensure the ‘presence of the ‘Microsoft Edge WebView2 Runtime.’

The situation will turn to be normal.

Regards,

Team - Ecodial Expert Support

[Kindly please come back, and keep us informed about the given suggestions and resolution]

See Answer In Context

Genghiz · ‎2022-10-09

Hello Frank

Thanks for writing to the EcoStruxure Power Design Forum.

The application EcoStruxure Power Design – Ecodial is for the windows platform. So, this should work fine under the Windows 11 Professional.

Please be noted that, you should have a ‘admin rights’ for your system to install and launch the application.

If you need any other clarification, kindly please come back to us with further information.

Thank you

Team – Ecodial Expert Support.

Olivier83 · ‎2022-10-14

Bonjour

Je viens de télécharger ecodial sur windows 11.

Lors de l'installation il me signale que la version installée de EDGE est trop récente et qu'il faut la désinstallée.

Sur windows 11 cela n'est pas possible.

Existe il une solution ?

Merci

Olivier

Sayani_Sikdar · ‎2022-10-17

Hello Olivier,

Request you to share the MS Edge version on your system . Also, please share relevant screenshots of the error pop-ups. We will look into it and get back to you soon.

Thanks,

Sayani Sikdar

Ecodial Expert Support

Olivier83 · ‎2022-10-18

Bonjour,

Les informations demandées sont :

Version de EDGE 106.0.1370.47

Message d'erreur : Fatal error system level exeption thrown

Sayani_Sikdar · ‎2022-10-18

Hello Olivier,

The error might be due to a conflict between the Ecodial and the windows framework. We recommend installing Framework 3.5 with which the software should work in harmony, this is the download link

https://www.microsoft.com/en-us/download/confirmation.aspx?id=21

However, there is a chance that .Net framework 3.5 is not enabled on user’s system even though it is installed.

Kindly refer the below attached screenshot for checking .NET Framework 3.5 Enabled/Disabled state.

Procedure:

Select Control Panel\Programs\Programs and Features
Select Turn Windows features on or off.
Select check box available next to .NET Framework 3.5 (If already installed)
Restart the machine when prompted.

Please let know if this addresses the concern and if you are able to launch Ecodial application succesfully.

Thanks,

Sayani Sikdar

Ecodial Expert Support

Olivier83 · ‎2022-10-18

Bonjour,

Cela fonctionne .

Je vous remercie beaucoup.

Olivier

Alexis23 · ‎2022-12-12

Hello Genghiz, i hope that you are well,

I have a mistake, recently I download the software V4.9.8, when finished the installation, i saw the following picture:

I hope that you help me,

Thanks a lot,

Genghiz · ‎2022-12-12

Hello Alexis,
Thanks for reaching us.
Thanks for your interest in EPD Ecodial.

Can you please share with us the 'Log file' from your system?
This would help us to understand and analyses the situation that your faced.

The log file can be seen from the following location.
C:\Users\**username of the system**\AppData\Local\Schneider Electric\Logs

(Or)

go to Run

.\\AppData\Local\Schneider Electric\Logs

Log file location

Regards,
Team - Ecodial Expert Support

Alexis23 · ‎2022-12-13

Hi dear,

I share the log file according to your instructions,

I hope that you help me,

Really thanks,

Genghiz · ‎2022-12-13

Hello Alexis,

Thanks for the given ‘log file,’ and this has helped us to analyse the situation in detail.

Findings from the log file:

The Ecodial application is not able to complete the ‘user login and authentication process.’

The application could not find a compatible Webview2 Runtime, and not able to host the WebView’s.

Probable cause:

From the user machine, the “Microsoft Edge WebView2 Runtime” might have got un-installed by mistake or purposely.

Image Shows - Control Panel -

This is causing an issue to the EPD-Ecodial application and does not successful during the ‘user authentication/registration’ process.

Solution:

Kindly un-install the ‘EcoStruxure Power Design - Ecodial INT’ application.

The re-installation of the ‘EcoStruxure Power Design - Ecodial INT’ application again to your system will ensure the ‘presence of the ‘Microsoft Edge WebView2 Runtime.’

The situation will turn to be normal.

Regards,

Team - Ecodial Expert Support

[Kindly please come back, and keep us informed about the given suggestions and resolution]

Joel2 · ‎2024-01-13

No me funciona el programa. Me sigue saliendo el mismo mensaje. Tengo Windows 11 pro 23H2

Microsoft edge 120.0.2210.133

Saravanakumar.L · ‎2024-01-15

Hi Joel,

Can you please share the screen shot of the error message?

So that we are able to analyze the issue.