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Posted: 2024-06-18 01:48 AM
Hi,
how can we move a purchased EPC license FSM2992 from and old pc to a new one?
The old pc need to be replaced.
Tried to log inn to the new computer, but the license apparently is not following the USER.
BR
GIA
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Posted: 2024-07-04 02:46 AM
Hello
To reallocate a EPC license from one computer to another one, please follow the process bellow :
After activation, EPC licenses are “locked” to a laptop. This means the “activation key” is linked to the specific laptop where it is activated.
Many customers have been facing the problem when they have multiple laptops with EPC, but only few activation keys.
We have added a new feature starting EPC-D V2.27 to handle this situation
Launch EPC in source laptop and click on the “i” button on top right corner and then click on “Activate and purchase” option. Currently this is available only in the “Classic view” home screen as shown.
The packages that are available to purchase will be shown with activation status.
Click on the “Deactivate” button for the license you want to deactivate.
Click on OK in the “are you sure” dialog box.
Launch EPC in the target laptop and click on the same “i” button and click on “activate and purchase” option.
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Posted: 2024-07-04 02:46 AM
Hello
To reallocate a EPC license from one computer to another one, please follow the process bellow :
After activation, EPC licenses are “locked” to a laptop. This means the “activation key” is linked to the specific laptop where it is activated.
Many customers have been facing the problem when they have multiple laptops with EPC, but only few activation keys.
We have added a new feature starting EPC-D V2.27 to handle this situation
Launch EPC in source laptop and click on the “i” button on top right corner and then click on “Activate and purchase” option. Currently this is available only in the “Classic view” home screen as shown.
The packages that are available to purchase will be shown with activation status.
Click on the “Deactivate” button for the license you want to deactivate.
Click on OK in the “are you sure” dialog box.
Launch EPC in the target laptop and click on the same “i” button and click on “activate and purchase” option.
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Posted: 2025-05-27 07:30 AM
What can I do if I don't have acess to the old pc anymore?
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Posted: 2025-06-04 09:11 PM
Hi @JeanS. If you dont have the access to the old PC. Please raise SNOW ticket and provide the details of the license
https://schneider.service-now.com/supportatschneider?id=sc_cat_item&sys_id=f160f1971bf4c5146678639ce...
Team will delink the license from old machine and you should be able to activate it again in new machine.
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