M218 controller usb connection

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Hi, everyone
I need help to connect with the M218 controller
upon start up of Somachine 4.3 you can click connect controller
but the pop up screen shows unable to find any controller?
If I open logic builder and write a small on/off program,
I can go online download it and it executes ok!

Anyone have any clue how to fix this problem?

I have to go to the customer upload the program to my laptop from existing PLC, then download to new PLC!

any assistance would be greatly appreciated!
regards
stompa

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