PM8240 Auto reboot

[AndrewLOH]

Hi All,

I would like to check if anyone have came across PM8240 auto reboot approx ever 2 minutes when network cable is plug into the meter with the other end to the network switch.

Currently I have install 8 numbers of PM8240, but  only one of then is giving me this problem.

Few test I have conducted :

1. Laptop direct connection to the meter >>> No Issue

2. Connected the existing network cable to my laptop and ping other device... >> No Issue 

Please advise.

Regards

Andrew LOH

[Anonymous user]

May I know which FW you're using?

[AndrewLOH]

Hi Abon Chen ,

The firmware use is 0001.000.057

Regards

Andrew LOH

[Anonymous user · Accepted solution]

Hi Andrew,

I have seen this before, to start you need to be at a minimum firmware of 0001.002.14, do not upgrade to 0001.003.000 it has modbus issues.  I believe a newer release will be available soon.

Regards,

Robert

[Theren]

Hi Andrew,

I have a customer that is experiencing the same problem. Did you manage to find a solution for this issue?

Regards,

Theren

[Anonymous user]

Hi Andrew

Hi Andrew, I would encourage you to contact tech support for assistance with this issue.  They can walk you through removing of a diagnostic file on your device which can be analyzed to tell us exactly what is causing your resets.  From there we can make suggestions on what course of action to take.

If you are using Modbus communications over your Ethernet connection then it is recommended you do NOT use version 1.000.057.  As Robert indicated running 1.002.014 should be your target until the new release is available (I will check on timeline when the product prime is in the office).

But again if you want to know for sure what is causing your issues contacting tech support is the best option.

Brian

[AndrewLOH]

Hi Theren,

Yes... I manage to resolve the issue by upgrading the Firmware for the

power meter .

Regards,

Andrew LOH | Schneider Electric Singapore| Electrical Distribution

Application Center| Engineering, Assistant Manager

Phone: +65 6480 2270 | Fax: +65 6480 7800 | Mobile: +65 9750 5785

Email: andrew.loh@schneider-electric.com | Address: 10 Ang Mo Kio Street

65,#02-17/20 TechPoint, Singapore 569059

[AndrewLOH]

Hi Brian,

I have update the power meter firmware , and it is working fine now.

Thanks for the advise.

Regards,

Andrew LOH | Schneider Electric Singapore| Electrical Distribution

Application Center| Engineering, Assistant Manager

Phone: +65 6480 2270 | Fax: +65 6480 7800 | Mobile: +65 9750 5785

Email: andrew.loh@schneider-electric.com | Address: 10 Ang Mo Kio Street

65,#02-17/20 TechPoint, Singapore 569059

[JamesAZZO]

Could be the Modbus issue?

[Theren]

Thank you Andrew.

I think for my case, there is an issue with the hardware itself. The meter's screen is blank with the front LED flashing red and green. Customer cannot connect or ping the meter.