PM5500 Series Not Reading V Avg and I Avg

[adriansyah_mgte]

Hi All

My customer have problem with meter PM5560, the meter cannot read V AVG and I AVG, the status of the meter mention 0011 HEX, usually the status is OK

Please give me advice for this case

Thank You

[Yu_Diao]

Regarding the status code, for PM810 meter, it means loss of real time clock (RTC), and I am guessing it may be carried over to PM5000. I am not sure how a PM5500 could lost RTC since it has a backup battery, but it is worth to checking the meter clock and resetting it to see if the error code goes away...

[Usha · Accepted solution]

Adriansyah Adriansyah

Please raise to ticket to technical support.

[juaotor]

Dear Adriansyah,

here is your technical support contact information: AdvancedTechSupport.IN@schneider-electric.com

Thank you!

JM