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PM5500 Series Not Reading V Avg and I Avg

Metering & Power Quality

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Solved
adriansyah_mgte
Crewman
Crewman
0 Likes
3
336

PM5500 Series Not Reading V Avg and I Avg

Hi All

My customer have problem with meter PM5560, the meter cannot read V AVG and I AVG, the status of the meter mention 0011 HEX, usually the status is OK

Please give me advice for this case

Thank You

status2.jpg

Status1.jpg


Accepted Solutions
Usha
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
279

Re: PM5500 Series Not Reading V Avg and I Avg

Adriansyah Adriansyah

Please raise to ticket to technical support.

Usha M R

See Answer In Context

3 Replies 3
Yu_Diao
Commander Commander
Commander
0 Likes
0
279

Re: PM5500 Series Not Reading V Avg and I Avg

Regarding the status code, for PM810 meter, it means loss of real time clock (RTC), and I am guessing it may be carried over to PM5000. I am not sure how a PM5500 could lost RTC since it has a backup battery, but it is worth to checking the meter clock and resetting it to see if the error code goes away...

Usha
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
280

Re: PM5500 Series Not Reading V Avg and I Avg

Adriansyah Adriansyah

Please raise to ticket to technical support.

Usha M R
juaotor
Lieutenant Lieutenant
Lieutenant
0 Likes
0
279

Re: PM5500 Series Not Reading V Avg and I Avg

Dear Adriansyah,

here is your technical support contact information: AdvancedTechSupport.IN@schneider-electric.com

Thank you!

JM

JMO