Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

PM 5560 Firmware upgrade

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • PM 5560 Firmware upgrade
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
477
Ramasamy_N
Captain Ramasamy_N Captain
113
Robert_Lee
Admiral Robert_Lee Admiral
92
Mehran_Mehrnia
Captain Mehran_Mehrnia Captain
85
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Metering & Power Quality
sesa277738_brid
Ensign sesa277738_brid Ensign
Ensign

Posted: ‎2015-09-30 07:44 PM

0 Likes
5
2030
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2015-09-30 07:44 PM

PM 5560 Firmware upgrade

I am trying to upgrade firmware on a PM5560 to use it's RS-485 gateway as a modbus gateway. But while going through the firmware upgrade process outlined in the user guide PDF, it fails when redirecting to the Upgrade Status page.

upgrade started.png

upgradestatus.png

I've let it sit on this page for an hour hoping the upgrade was still happening and I just couldn't see the status. But afterwards I check the firmware and it still says it's v1.03

Does anyone have a copy of the PM 5560 upgrade_status.shtml ?

Here is the the firmware download I am using

http://www.powerlogic.com/downloaddetail.cfm/cs/1/csec/2/fk_cat_id/0/fk_subcat_id/0/fk_p_id/0/fk_dc_...

Thanks,

Brendan

Tags (4)
  • Tags:
  • firmware
  • pm 5560
  • pm5560
  • upgrade_status.shtml
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 5
BasemE
Lieutenant JG BasemE Lieutenant JG
Lieutenant JG

Posted: ‎2015-11-26 03:31 PM

0 Likes
4
1683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2015-11-26 03:31 PM

This question was escalated to Technical Support under Bfo case 22040324.

Reply
Anonymous user
Not applicable

Posted: ‎2016-04-14 08:11 AM

0 Likes
3
1683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-04-14 08:11 AM

I have a customer with the same issue. What is the resolution?

Reply
BasemE
Lieutenant JG BasemE Lieutenant JG
Lieutenant JG

Posted: ‎2016-04-14 08:16 AM

0 Likes
2
1683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-04-14 08:16 AM

Hi Karl, Please have your customer contact technical support.

Reply
Anonymous user
Not applicable

Posted: ‎2016-04-14 12:50 PM

0 Likes
1
1683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-04-14 12:50 PM

Were are training customers and this is an issue. We (PMU) need to know the procedure.

Reply
BasemE
Lieutenant JG BasemE Lieutenant JG
Lieutenant JG

Posted: ‎2016-04-14 02:08 PM

1 Like
0
1683
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-04-14 02:08 PM

Hi Karl,

There are a number of questions that we would need answered before we can provide you with information on how to recover the meter.  That is why I have asked you to contact technical support. For example, what do you see on the front of the display on the meter?  If you see a message stating "OS Missing", you will need to use DLF3000 to upgrade the meter to v1.1.0 first and then use the FTP process to upgrade the meter to v2.3.0 (latest release for PM5560 that is available on our global site: PM5560 PM5563 V2.3.0 Firmware and associated files (Revision History, Register List, What's New, MIB...).

Reply
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of