Issue
Performing an automatic learn or manually commissioning i2/b3 device results in the error "Unknown model number"
ACCTrace shows a model number zero
Product Line
Andover Continuum
Environment
- CyberStation
- CX/bCX
- I2/B3
Cause
This error can be caused by communication issues.
Resolution
Verify field bus is properly terminated if required.
Follow standard Infinet/MSTP troubleshooting techniques to solve any communication problems inducing the unknown model error.
