Issue
In Sigma, a client needs to be removed from the registered clients list, but the system does not allow deletion through the standard interface.
Product Line
Satchwell BAS & Sigma
Environment
Satchwell Sigma
Cause
The client is likely cross-referenced in one or more of the following:
- Routesets: The client may be part of a defined communication path.
- Sigma Servers: The client may be linked to a server configuration.
These cross-references prevent deletion to maintain system integrity.
Resolution
To safely delete the client:
-
Check Routeset References
- Navigate to:
System Setup → Controller Items → Routesets - Ensure the client is not referenced in any routeset.
- Navigate to:
-
Check Sigma Server Associations
- Navigate to:
System Setup → Clients - Confirm the client is not linked to any Sigma server.
- Navigate to:
-
Once all references are removed, the client can be deleted from the list.
