Issue
Error: "Tenant X individuals for door LLSSPPBB DO exceeds 24,000" when attempting to select additional doors within Tenant Editor
Product Line
TAC INET
Environment
- I/NET Seven 2.15 and above
- DPU / SCU Firmware 3.23 and below
Cause
SCU / DPU firmware revision 3.3 and lower only supports 24,000 individuals per door, even though the I/NET Software (I/NET Seven 2.15 and above) allows you to allocate 32,000 per tenant. This is why it is important to maintain consistency between I/NET Software Revisions and Hardware firmware. The I/NET Seven 2.xx Compatibility Matrix lists this information.
Resolution
To allow the controllers to support more than 24,000 individuals per door the firmware in the DPU / SCU must be at revision 3.24 or above. This firmware is included with I/NET Seven Revision 2.15 or above.
Although TAC I/NET supports up to 32,000 individuals per tenant, the model type and revision date of a tenant's door controllers will ultimately determine how many individuals will be supported. The following table shows the capacity of various door controllers. For any door controller with revision 2.2x or later firmware, you would have to define multiple tenants in order to reach the door controller’s maximum storage capacity.
| Firmware Revision | Door Controller Maximum | Number of Individuals |
|---|---|---|
| 2.1x and earlier | DPU7910, DPU7920 | Up to 24,000 per door |
| 2.2x to 3.23 | DPU7910, DPU7920 without DPU48K | Up to 48,000 per controller |
| DPU7910, DPU7920 with DPU48K | Up to 48,000 per door1 | |
| 3.24 and later | DPU7920 with DPU48K, SCU 1284 | Up to 64,000 per door1 |
1Typically, the total number of individuals for a selected door cannot exceed 32,000. However, if one of the two doors controlled by a DPU is not being used (that is, no individuals are assigned to the door), you can assign up to 64,000 individuals to the door that is being used. This also requires the use of more than one tenant since no single tenant can have more than 32,000 individuals.
Refer to TCON300-06/11 Chapter 9-62 for further information.
